Hajara H

Incompetent and fraudulent

I have joined muscle and Fitness in October 2016, used the gym till February 2017 and did not go back. Still allowed for the debits to run as I knew I was a 1 year contract. In July I called in to cancel and I explained that I am not in Durban to physically come in and cancel so that's why I called in. The lady I Spoken to said it would be noted. August comes and I am debited so I call in to enquire about it and I am told that there is an "automatic renewal" I was furious and stated that I did call in to cancel and how can they renew my contract with out informing me! The lady Tamara states that it's in my contract, yet I called to cancel in July. After the conversation cancellation forms are sent to my email. I email the forms back and they state 3 debits did not go through so I agreed to pay it off. Then they send me the amount to pay and I see it's for a higher amount and I query so Tamara tells me that they aren't able to stop the debit for the following month and I have to pay for that month which is absolute hogwash because I deal with debits and it can be stopped. I asked that they include that in part of my payment and it was refused! I then started paying them off , I finally phoned Tamara and she says I owe them R170. I paid in the R 170 and send the proof of payment and now they say I owe them for another month. I am extremely upset. These people are robbing their clients and have a don't care attitude about it . The gym isn't even fully equipped , the ladies gym area is filled with all the broken machines from the outside gym area. When we do complain to the manager she does not care. We had a scale that was not working for over 2 months and they didn't care to replace it immediately action had to be taken in order for them to change the scale.machines are always out of order... They provide such ****py service yet still want to steal from us hard working people.