MM
Mamanki M
Active since Sep 2017
8
Reviews
0
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Reviews
8 reviews3 weeks ago
Seeking Answers from Momentum Should Not Require a Public Complaint
-100is my personal experience. Rating: 0/10 I have never experienced such poor communication and disregard for a customer as I have with Momentum. I am in possession of a valid court order, yet Momentum has continuously failed to provide meaningful feedback, updates, or any indication of how they intend to proceed. For 7 a months now, I have been told that the matter is with their legal department. Since then, there has been nothing but silence. Numerous emails have gone unanswered. Requests for updates have been ignored. Instead of receiving clear communication, I have been sent from pillar to post, with no one willing to take ownership or provide a straightforward answer. My concern is simple: Does Momentum intend to comply with the court order or not? If they do, why is there an unreasonable delay? If they do not, on what basis are they refusing? These are basic questions that any responsible institution should be able to answer. What is most concerning is that this is not merely a customer service issue. This involves a legally binding court order. The complete lack of urgency, accountability, and transparency displayed by Momentum has left me questioning whether they have any regard for their legal obligations or the people affected by their decisions. As a customer, I expected professionalism, communication, and respect. Instead, I have been met with silence, delays, and frustration. If there were an option to give a negative rating, I would. Based on my experience, Momentum deserves 0/10 for communication, 0/10 for accountability, and 0/10 for customer care. I am now left with no option but to seek public accountability and consider further legal remedies to obtain answers and enforce compliance. Mamanki Matjila-Moyo
1 reply
5 months ago
A Disturbing Lack of Accountability and Customer Service
Unacceptable lack of response and accountability. My query has been outstanding for over 90 days with no resolution, no feedback, and no ownership from any representative. Constant follow-ups lead nowhere. For a pension fund handling people’s financial futures, this level of service is deeply concerning. Very disappointing experience.
5 replies
31 months ago
Complaint Regarding Poor Service and Staff Attitude at Kempton Park Shoprite Facility
Dear Shoprite Management, I am writing to express my extreme disappointment and frustration regarding the abysmal service I recently experienced at your Kempton Park facility. The level of service provided by your staff was shockingly poor, and it deeply concerns me about the standards upheld at this establishment. The situation was exacerbated by multiple issues. The queues were unacceptably long, and despite the increased demand, only one out of six express tills was operational. Additionally, the presence of two queues dedicated to Shoprite staff—while customers waited extensively—raises a significant question about the allocation of resources and staffing. To add to the dismay, after seeking assistance from the manager, assurances were made about opening extra tills, yet this promise was not fulfilled even after an excruciating wait of over half an hour. The indifference displayed by the manager was disheartening and completely unprofessional. I did not have to spend 2 hours on an express till for just 4 items. The attitude of the staff was appalling, demonstrating a lack of concern for customer service and a disregard for the urgency of the situation. It deeply troubles me to witness such incompetence and indifference, especially in an area like Kempton Park, which I remember as well-managed and respected. Moreover, the overall cleanliness of the store was subpar, contributing to an unpleasant shopping experience. It's distressing to note that the staff appeared unskilled and disinterested in their roles, prompting me to question the recruitment and training processes in place. It is unacceptable for any establishment to provide such inadequate service under any circumstances. I urge management to reconsider their hiring practices and ensure that individuals who are genuinely committed to their roles and customer service are employed. The community deserves better than what was witnessed during this visit. I implore upper management to take these concerns seriously and address the issues promptly. Your immediate attention to rectify these matters would greatly restore the trust and confidence of customers in the Shoprite brand.
0 replies
31 months ago
Extremely Disappointed with Service - Boksburg branch
I recently had the unfortunate experience of receiving terrible service at Leroy Merlin Boksburg, which prompted me to leave a review on Google. To my surprise, I received a response from [email protected], requesting that I contact her regarding my complaint. However, my frustration has only grown in the 48 hours that have passed since that response, as no further communication or resolution has been provided. This lack of follow-up and commitment to addressing customer concerns is not only disappointing but also reflects poorly on the entire staff, including the managers, at Leroy Merlin Boksburg. It raises the question of whether the initial response was merely an attempt to save face and create the illusion of caring about customer feedback. I must express my deep disappointment and frustration with this situation. When a customer takes the time to share their concerns, it is only reasonable to expect a timely and meaningful response. Ignoring my follow-up after publicly requesting contact is not the level of service I anticipated from a reputed store like Leroy Merlin. I sincerely hope that this situation can be rectified and take customer feedback more seriously in the future. Addressing customer concerns promptly and effectively is essential in maintaining a positive reputation and retaining loyal customers. I eagerly await a response and resolution to my complaint. In conclusion, I am upset and disheartened by the overall experience I've had, from the initial poor service to the unresponsiveness of the staff. It is my hope that this feedback leads to meaningful improvements in customer service at your store.
1 reply
39 months ago
Unacceptable... You are too big a bank to offer mediocre services
It is an embarrassment that a bank this big and services such a large crowd does not have a generator to deal with the load shedding. It is extremely unfair on us customers that we will get chased away just like that. Even small shops make arrangements for generators. The load shedding is here to stay we all know that. Are you guys seriously telling us that we mean nothing to you? That you cannot invest in something as small as a generator so we can still transact?
1 reply
50 months ago
You guys offer a pathetic service
This place is worst than home affairs. You work just like all these government places. This weekend am supposed to be burying my father with no hiccups. Since October we have have been having issues withdrawing my partner's pension. 2 months ago someone called to ask us why we want to take all the money out. The money is ours and we know what plans we have for it. Even after that they are not able to do their job properly. You send documents over and over... I had the same issue a few year earlier, so do my sister.... Why is it that you guys are so incompetent? Even after a phone call?
1 reply
55 months ago
What a terrible service
22nd Oct I made a payment with correct details and this went missing today is the 9 Nov. Still nothing has been done. If I say am not disappointed I'd be lying. Workers there sound so clueless. Over 7 people I spoke toand still this is unresolved. This is money that could have doubled already but No am expected to starve .... No matter how small this is my hard earned money
1 reply
66 months ago
Unhelpful staff
I got sent a parcel from Germany and the last 3 weeks I have been track in it. When I phoned one office in Cape Town 021 590 3103 the lady had the nerve to tell me this was a cheap smal parce hence its not on their system.Now that was annoying as the parcel has sentimental value and its not for a worker to decide whether its cheap pr not. This is unacceptable. I have been sent from pillar to post. I have gone almost everyone and no one knows what they doing. I would appreciate someone contacting me back and tell me exactly where my parcel is
2 replies
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1 Star
8 (100%)