Active since Mar 2017
15
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0
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Reviews
15 reviews1 month ago
E-commerce, just not done right
You would think that with e-commerce ordering products for collection would be a quick and seamless process. Apparently not to IC and their Nicolway store. Uncommunicative and unhelpful is being nice. And judging by the sheer number of 1 star reviews and complete lack of response by IC or anyone from the Pepkor Group, I was a fool for even thinking they might actually provide a decent service. Overall, if you are going to order these sorts of devices through e-commerce platforms, personally, I would avoid IC and any of the Pepkor Trading group stores. We shall see how the cancellation and refund plays out.
0 replies
1 month ago
E-commerce at its very worst
You would think that with e-commerce ordering products for collection would be a quick and seamless process. Apparently not to IC and their Nicolway store. Uncommunicative and unhelpful is being nice. And judging by the sheer number of 1 star reviews and complete lack of response by IC or anyone from the Pepkor Group, I was a fool for even thinking they might actually provide a decent service. Overall, if you are going to order these sorts of devices through e-commerce platforms, personally, I would avoid IC and any of the Pepkor Trading group stores. We shall see how the cancellation and refund plays out.
0 replies
6 months ago
Wolf Product Quality
Bought a Wolf 900W electric trimmer from Takealot from Wolf/Tandem themselves. Item was delievered with no *****s for the guard and edging wheel necessitating a trip to a lawnmower shop to get the correct *****s. Within 2 hours of using it, all but one ***** had worked themselves loose leading to the edging wheel falling off. The less said about the efficacy of the bump feed for the 1.8mm line the better as it is useless necessitating the continuous opening of the bump stock to feed additional line through. Tandem have thus far not bothered to respond to the query.
0 replies
9 months ago
Staff engaged in potential identity theft
Staff potentially engaged in identity theft when returning routers on cancelled services and Rain are non-plussed. When dropping a Rain router at Rain's Paulshof store, I was advised that original and signed documents needed to accompany the return (whether returned by the accountholder or 3rd party representative). To clarify this I turned to Rain's website where the facility to query returned advice that NO documentation of any kind was required. I escalated to support and received a call from their Green Point branch which I answered, but there was no representative on their end. I ended the call expecting another, or at the very least an email related to this. None have been forthcoming. I sent a follow up email to Rain Support and have been roundly ignored. Be very wary of this company and their employees as they do not trade in good faith and are potentially covering for employees engaged in ******** activities. Charges for attempted identity theft will be laid with the relevant authorities.
10 replies
16 months ago
Cannot Change Debit Details
Why does Rain make it impossible to change debit details? After multiple attempts and authentication through the banking app as required, Rain simply refuses to chnage the banking details. Want support? Not unless you want to speak to AI that just spews out unhelpful pre-programmed responses that do nothing to assist. Do humans even work at Rain anymore?
8 replies
24 months ago
Clearly overwhelmed with business
Would not bother with these guys and their 'partners' Tiger Wheel and Tyre. Trying to get any information or quotes out of them is akin to trying to extract a Great White Shark's tooth with a pair of over-cooked spaghetti noodles. And based on most of the reviews related to botched repairs and lack of accountability, it is probably a blessing in disguise that they could not be ****d.
0 replies
30 months ago
Customer support? What customer support
If you are in the market for a bettery, do not bother with Probe to provide you a quote. Even though they offer this 'service' on their website, sending through a request via such will yield nothing but ignoration. It does not help requesting same from any of the staff there either as it yields the same result. Dead silence.
0 replies
39 months ago
Support? What support?
Just perusing the number of complaints about after-sales service here and this will probably be a waste, but regardless. If you purchase a Ryobi product, do not expect any form of after-sales service. They are happy to take your money when you buy it, but you are on your own when you need servicing or parts. Buy their products at your peril.
0 replies
39 months ago
Gentech products are best avoided - No support
Thinking of purchasing any of Gentech's products (including Grip)? I would recommend not doing so as customer service and any form of support does not exist with this ces****l of a company. If any components fail, you require spares or support, they will simply refuse to respond or even acknowledge you. Avoid them like the plague they are.
0 replies
86 months ago
Service? What service?
Thinking of sourcing spares and/or service parts from a Midas store? I would strongly suggest another group of companies. Not only will your queries for pricing be ignored by most branches, the one that may respond will send through pricing on incorrect parts. And when provided the right part numbers, they will just not bother pricing these. And if that is not bad enough, trying to elicit assistance from Head Office and their "Customer Service" will yield nothing but a stony silence. Avoid them like the plague as they have no interest in your business (clearly they have more than enough) and you will be left frustrated beyond measure.
2 replies
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1 Star
15 (100%)