DH
Dawn Harris-Slabber
Active since Jan 2017
3
Reviews
0
Industries
Reviews
3 reviews15 months ago
Good insurance - super irritating up-sell calls
While I am very sure that the Platinum Life Cancer cover is excellent (I hope so, seeing as I am a paying customer of theirs since 2008 and have been lucky enough to never have to use it), I have to be honest when I say that bi-annual phone calls by overly fami**** agents with a time wasting script are enough to make me want to cancel this insurance. They call me twice a year, usually at the most inconvenient time and try to strike up a conversation. I can't be the only one who doesn't WANT to have a conversation with an agent twice a year to be upsold on insurance and given a free gift that I don't want. If they could please stop or give me an option for a phone call or email - and hold off on the substantial annual increases instead of sending me vitamins / costume jewelry that I am never going to wear - I could increase this rating. Honestly, the phone calls have irritated me enough to write this review after multiple requests for them to stop calling me!
1 reply
15 months ago
NO Customer service, only after the quick sale.
Categoric "DO NOT USE"... While their plants are good, their service is appalling. Nonnie quoted over DOUBLE what you need, their management absent. The sold us 110% more plants than we needed (full payment upfront), arrived two hours late to plant, breached estate rules when they didn't finish when they said they would and then demanded that we load the remaining plants and take them to the gate for her team who had arrived after the gates had closed. When they FINALLY came to collect the over-sold plants their driver let themselves onto my property (without telling me they were there), reversed in skew and then caused massive damage to everything they touched when they tried to dig their way out again. Their trucks are not road-worthy with slick tyres, their driver wedged their truck against my wall and gate, creating damage to my new home wall and gate and dug up about 3 odd meters of my lawn at the entrance just to get themselves un-stuck. It would have been a comedy if it wasn't so infuriatingly tragic. At the time, no one in the sales office would answer our calls or talk to us, promising to call back. Two weeks later - silence. E-mails of complaint have gone unanswered due to "management being out of the country". No apology, offer of any kind of gesture to make up for the damage or inconvenience, despite the documented images of damage. Unless you are going to collect plants and plant them yourself - our advice - STAY AWAY🤬
0 replies
114 months ago
Disjointed, delayed and bitterly disappointing application!
<p>I originally applied for a Discovery card on 3rd jan. Through a series of ridulous issues - i am STILL waiting for a quote of FNB. It's impossible to trace a single issue, with a single person and responses to issues are delayed and disjointed. In the unfortunate event that you have to get hold of FNB for a quote - you cannot phone into the division - they only "schedule" calls with you (which sometimes don't arrive). </p> <p>For a new age "digital", "differentiated" service offering - this is the most frustrating, non-developement, least customer friendly process I have ever been subjected to. </p> <p>If this is how they treat new to Discovery clients, I almost shudder to think how any query or issue is going to be dealt with...</p> <p> </p>
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (33.333333333333336%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)