Julandie D

Terrible Service and Horrifying Workmanship

<p>I was in a minor left front collision end of Oct 2016,</p> <p> </p> <p>On the 1st Nov my car was send to AUTO SALON SA via my insurance namely OUTsurance. a week later I was advised that my car will be ready the 25th Nov.  Most panelbeaters take avg 10 working days, and then you have your car back. Never the less.</p> <p> </p> <p>During the repair time, not once was I kept up to date as to how far the car is etc., constantly I had to phone, just to receive the worst service anyway.</p> <p> </p> <p>On the 25th I went to collect my car – to my shock. My car was in a more devastating condition. Such as the following:</p> <p>·         Inside indicators not working</p> <p>·         Light switch broken</p> <p>·         Incorrect headlights and lamps installed</p> <p>·         Headlights literally loose, and flapping while driving</p> <p>·         Bonnet that was replaced, not aligned and has scratches and dents on it</p> <p>·         Vendor that was replaced, not aligned and has scratched and dents on it</p> <p>·         Tow cap stolen and then replaced with someone else’s broken one</p> <p> </p> <p>I had to return the car back the next day, for all faults to be rectified. With this in mind, I could not get hold of the manager Lebo once – disgusting customer service!!!</p> <p> </p> <p>My insurance rental period had expired, so they as the panelbeaters gave me their personal curtesy car, this car was in an even more devastating that my car was, seats broken and dirty, radio player does work, car bashed and and and – looked like a real backyard car, if you know what I mean.</p> <p> </p> <p>Anyway, I was then told I will have my car that Friday 2 Dec, I went to collect my car AGAIN – to my shock AGAIN – the car still has issues, and even more that wasn’t even there in the first place!!!Such as:</p> <p>·         They replaced the bonnet again – still not aligned and dented</p> <p>·         Vender not aligned</p> <p>·         Terrible paint work, the colours on the various panels don’t match</p> <p> </p> <p>OUTsurance is now sending the car to another panelbeater namely North City Panelbeaters for a 3rd repair to be carried out – let’s hope they know what they doing, as its very clear AUTO SALON SA doesn’t.</p> <p> </p> <p>I have reported them to the CRA and AA by whom they are accredited, as I cannot in my right mind understand how these people can be accredited by such big companies and insurance companies  - Shocking.</p> <p> </p> <p>People, who read this, please stay far away from these *****s, and refuse to have your car be taken to them!!!</p>