Active since Dec 2016
35
Reviews
0
Industries
Reviews
35 reviews2 weeks ago
What has happened to actual levels of service?
I have been a MasterCare Appliance (SA) subscriber for at about three decades, I certainly signed up in the mid 1990’s. I make monthly payments every month via a direct EFT from my bank. And I am not a serial claimer; I only call when something stops working. Over the years I have made the occasional claim, but nothing crazy. I had a repair done to our tumble dryer in December of last year, it was apparently a loose wire, but to get that done, I had promises of visits by a technician who failed to arrive and to get MasterCare to respond is very difficult. Their claims on the website do not in any way match up to their service delivery. When they have done repairs in the past, they seem to take an inordinate amount of time, which is not what I expect from a maintenance contract, which is what I assume it is. Anyhow, I sent an email to the company reporting the Tumble Dryer issue, got no response. Went online and sent a message via their message system, and I get no response. I sent a message via their WhatsApp system and finally got a response. But, they try and call once and then send a message saying they can’t get hold of me! I responded with a complaint which indicated that to try and call me once and not get an answer is not acceptable, when they called, I was on another call. I then got a message asking if they could call now, and I indicated they could and spoke with a call centre person. But the call centre person at the other end of the line was incapable of dealing with my issue, which is not complex. I also had previously looked at the website, which recognized me as a customer and showed a list of appliances which were covered. According to the website, when I went on it, and indicated that I needed my tumble dryer looked at, there was a note saying that they only allow one repair per year, which I find patently ridiculous. Can one imagine having car or household insurance indicating that they have decided that one can only claim once a year? I think it is time that the public understood just exactly what level of service they are getting. As a client of theirs since the 1990’s, I have now reached the point where cancelling this ludicrous subscription and I hope that the CEO/MD is reading this. I think it is time that we, as members of the public, get the level of service which is what we expect.
1 reply
1 month ago
Is this how a "medical Aid" actually works?
I am often amazed at interactions with this company, and I wonder if they are even on the same planet as the rest of us. Earlier in the year I requested to pick up medications early as I was going to be in New York for 37 days, and your company arranged for me to collect early, which I did, my normal monthly prescriptions for April, which I collected earlier in March. When I came back and went to Clicks to get my medication, I was told by the pharmacy that there was a levy on one of my medications, as I had exceeded my usage. Well, as I only take the product from Clicks on a monthly basis, I questioned this and that was what I was told. So in view of this I asked Discovery to provide me with the data related to my so called exceeding my allocation of this product, which is a critical medicine? Someone has got it wrong. So they responded and their response just indicates to me that they don't actually read what one is questioning. The response indicated that I had been approved to get an extended amount of medication, however, I did not, I merely got my one month medication early. And strangely enough, the "restriction" was on one of the 4 medications which I have to take, so obviously in Discovery's case the left hand doesn't know what the right hand is doing, or even if the right hand exists! I think that this is a perfect example of Discovery, a so-called "medical aid" failing to provide actual medical aid! And I am sure that I am not alone in this regard.
2 replies
5 months ago
Pathetic is too kind a word for DStv level of service!
The only reason they get one star is because there is no lower option. DStv has been in a captive market for way too long and their pricing in relation to offerings is way out of proportion to the service offered. And today, I switched on the monitor to watch and I can see there is no signal. But when one calls DStv customer care they are patently useless. I don't know where the "Customer Care" part comes in. There is obviously no signal coming from the dish, but I get told that I have to bring my decoder into their offices. I pay for a specific package which I was told would have them send to my home technicians who can check out the system, but then I get told I have to speak to the DStv insurance people.... And their office is closed. What level of service is this? What exactly are we paying for? With the removal of some of the premium channels we should be getting a reduction of premiums. And they say pay for compact and get premium, so where does this leave us as "premium" customers? They should then be reducing all of our subscriptions to the lower level! But if I say the service levels are bordering on pathetic, I am being kind! I can think of numerous more appropriate descriptions for the levels of service that we are receiving. I think Canal have bought a lead filled turkey and they are expecting it to fly. It is not surprising that they have lost a significant portion of their subscriber base and no doubt this will continue unless they wake up to the reality of their offerings.
0 replies
7 months ago
Demonstrable incompetence.
I have been a Takealot Customer for many years, but there has been a significant decline in service levels and product quality recently. The only reason this review is One Star, is there wasn't a No Star. I ordered two very expensive cables from Takealot and asked for express delivery as I needed these items for an event on Friday, and to their credit they did deliver the product in time. However the wrong product was delivered. I film at events and these cables were to connect cameras to vision mixing equipment and I ordered Black and Silver cables. Black because one doesn't need any potential distractions on the image and the plugs are silver. The cables which arrived were the Gold/Cotton colour, entirely unsuitable unless you are looking to impress someone with "BLING". So I asked for them to exchange them for the correct colour, and I alerted them within 30 minutes of the delivery. Well trying to get TAKEALOT to do anything efficient is an exercise in futility. Why they can't just send the correct product and do a swop over is beyond me. Well they collected the return on Friday, obviously asses the returns and then proudly announced that they would send the replacement product on Tuesday. (So much for express delivery...). Well the Takealot Deliver person called me and I went to the door to collect and I checked it in front of her. Yet again, the wrong product, but because I had opened the box she couldn't take it back, I have to get the company to arrange a collection yet again. It seems to me that in our modern world of instant communication, things take an inordinate amount of time to actually happen. So Yet again, the wrong product has been supp**** and trying to actually communicate with anyone in management at Takealot is an exercise in futility. And, of course, I am now expected to sit here waiting at their behest for them to collect their wrongly delivered (twice) product.
0 replies
10 months ago
Demonstrable Incom[petence!
I complained about Scorpion Legal on this website recently and had a typical response. We will get back to you shortly. Since then I have had numerous phone calls, and it is pretty obvious that in this company the left hand doesn't know what the right hand is doing. And as I was complaining about an issue of an alleged speeding fine in excess of four years sine the alleged occurence, I was requesting their assistance. Well I now get an email basically saying they can't assist, yet in a conversation with one of their correspondents last week, he seemed to indicate otherwise. So what exactly are we paying for? And today I get sent two copies of the agreement/regulations from Scorpion. I think this so called legal protection service demonstrates incompetence in the extreme. I asked to speak with the MD, but nobody can put me though. I have had the same phone call from them so often, I could probably repeat it word for word, but it seems that the lights are on, but nobody is home. The only reason this has a one start rating is I could go any lower. And I am willing to bet that the response for this company will be, "One of our consultants will contact you shortly". Well, I am not holding my breath!
1 reply
11 months ago
Service.... WHAT SERVICE!
I have been a Platinum member for a number of years and last week on Thursday I sent an email with some data and a question. I received an automated reply that a consultant would get hold of me shortly. I heard nothing on Thursday and I then sent the email copy to the admin email address and yet again I received the "Consultant will contact you shortly" response. Well some 5 days later I am still waiting for the supposed consultant to contact me. I was looking for the email address of the MD to email him with my issue, but it is nowhere to be found. And no switchboard number either. So my question is, have I been wasting my monthly subscription over the years to get a no service? THis level of service is extremely unacceptable!
3 replies
14 months ago
Be Aware of the "so-called" service levels of this company
I have to make a couple of comments about a company called TravelStart who are based in Cape Town and have demonstrated how useless their service levels are. We booked tickets from Johannesburg to Italy (Return) and looking at their site chose Lufthansa, an airline we have used before. We book our tickets separately as we take advantage of the credit card insurance facility. So the first issue, which I noted was one of the legs on the flights was different on our tickets. I have a flight which leaves Italy 30 minutes later than the my wife's. I alerted them the same day we booked the tickets, but got no response. The second issue, and more worrying is they booked what are termed "Light" tickets which have hand carry baggage in cabin only, no suitcase in the hold. This is hardly the kind of ticket one would book for a ten day break. Now I have done literally hundreds of flights and it has always been hand baggage and one checked bag, that has been the industry standard since as long as I can remember, and I have been doing air travel since the late 1950s. (BOAC Junior Jet Club). So, firstly I think thay are remiss in alerting one to this issue with the ticket and I also feel this is great evidence of what I call "Creeping Costs". It started some years ago, you book a flights, then you have to pay to book your seats (Unless you wait until 24 hours before the flight). I don't understand the logic in this as having the data in the airline beforehand to my mind would be desirable. But I am sure that the airline logic is they are getting more revenue. Now it appears the same scenario is happening with checked baggage. "Let's make some more money". Ridiculous. But beware. And also TravelStar is not a member the ASATA, the travel agents' body, so you will not have any recourse from that authoritative body.
0 replies
18 months ago
Poor response
Barnard’s TV and Appliances. So I am a Mastercare Client and my Sony set was sent to Barnards TV & Appliances for repair in July. The Power supply board had died. On Sunday morning, I sent them a message as the set had died again, the same symptom. Today, Monday, I contacted them to ask when the promised pick up would happen and I was told someone would contact me. (This was a WhatsApp from the owner) Well, nothing happens, I get the person who answers their switchboard promising to call back but no call happens. I called the owner and he said, all our technicians are busy today, we can come by tomorrow. In what way does this constitute service? It is still under Barnard’s repair warranty.
0 replies
20 months ago
Pastway johannesburg is a circus, but I'm not laughing.
I ordered some goods from a supplier (Temu) and they seemed to make an ill-informed decision to use FASTWAY couriers. Big mistake. I have had issues with them before. Calling them is a nightmare, when they decide to answer their phone. The automated switchboard puts you through then you are subjected to minutes of the banal musak which is seemingly the norm in our modern society. Contacting them on WhatsApp when they should be open, but one gets the "we are closed" message. I have messages saying that the goods have been released from customs, but when I get to actually speak to a human I get told my flight hasn't landed yet. It is like a circus and it seems that it is run by clowns.
0 replies
21 months ago
Is Discovery a "Medical Aid" in reality or a Medical Insurance Company?
Discovery claim to be a "Medical Aid", but in fact their services are obviously based on some form of financial algorithm which seemingly defeats the object of having a medical aid. It more resembles a medical insurance. I have been noticing some hearing loss and wanted to visit an audiologist to get my hearing checked. I was told that as the "Medical Savings" have been depleted, I would have to pay for the consultation myself. I then asked Discovery about this and it was confirmed. But when I started asking further, if between now and the end of the year I need to visit my GP, or my Dentist, I will also have to pay for the consultations myself. So My question is, "In what way does this constitute a medical aid service? It is evident that the Medical Aid side of this business has deteriorated into a financially run so-called service, and the company are actually using the established infrastructure to concentrate on other business models, like insurance, banking Etc. Often I feel what happens is businesses lose their core focus and I believe this is a case in point. I have used medical aid services for over 30 years and I am generally not a serial doctor or dentist visitor, but I find this situation contrary to the concept of a medial aid. But then, or course, if I now have to wait some 3 1/2 months for a GP or Dentist visit, in what way does this affect my general health? And when I look at the vast number of 1 star ratings against this company, I suspect I am not alone in my issues or opinions.
2 replies
Review Distribution
5 Star
4 (11.428571428571429%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
31 (88.57142857142857%)