Barnards TV and Appliances
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Barnards TV and Appliances
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Leon L
1 reviews | Active since Apr 2026
23 Apr 2026, 10:24
Unjustified Call-Out Fees and Poor Service from Defy-Accredited Technician
I am extremely dissatisfied with the service received from Barnard’s TV and Appliance Services, sourced via Defy’s accredited supplier list. I requested assistance with a non-functioning Defy F350 freezer and asked that the technician also bring and replace a door gasket for a Defy L350 fridge. I was charged two separate call-out fees of R632.50 each. Upon enquiry, I was informed that the fridge call-out fee included labour for replacing the gasket. The technician proceeded to replace the freezer PCB at a cost exceeding R1,000 (despite the part being available elsewhere at a significantly lower price). I was also required to provide my own silicone to reseal the panel. Regarding the fridge, I was informed that the gasket was “not available.” When I queried the call-out fee, I was told it was for “assessing the fridge” and was non-refundable—despite the fault (a broken gasket) being clearly communicated in advance. I subsequently sourced the correct gasket within an hour at a cost of R320 and replaced it myself without difficulty. Furthermore, no invoices were issued at the time of service; I had to request them twice before they were provided. Dudley, the owner indicated telephonically that this seemed unreasonable, but that he would get back to me. After a follow-up, he informed me that this was their policy but that he would refund me anyway. Needless to say, this did not happen. In summary, I was charged R632.50 for a fridge service that yielded no outcome, despite the issue being straightforward and easily resolved independently. This raises serious concerns about the fairness of the charges and the quality of service provided by a supposedly accredited supplier.
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Leon L
1 reviews | Active since Apr 2026
23 Apr 2026, 10:24
Unjustified Call-Out Fees and Poor Service from Defy-Accredited Technician
I am extremely dissatisfied with the service received from Barnard’s TV and Appliance Services, sourced via Defy’s accredited supplier list. I requested assistance with a non-functioning Defy F350 freezer and asked that the technician also bring and replace a door gasket for a Defy L350 fridge. I was charged two separate call-out fees of R632.50 each. Upon enquiry, I was informed that the fridge call-out fee included labour for replacing the gasket. The technician proceeded to replace the freezer PCB at a cost exceeding R1,000 (despite the part being available elsewhere at a significantly lower price). I was also required to provide my own silicone to reseal the panel. Regarding the fridge, I was informed that the gasket was “not available.” When I queried the call-out fee, I was told it was for “assessing the fridge” and was non-refundable—despite the fault (a broken gasket) being clearly communicated in advance. I subsequently sourced the correct gasket within an hour at a cost of R320 and replaced it myself without difficulty. Furthermore, no invoices were issued at the time of service; I had to request them twice before they were provided. Dudley, the owner indicated telephonically that this seemed unreasonable, but that he would get back to me. After a follow-up, he informed me that this was their policy but that he would refund me anyway. Needless to say, this did not happen. In summary, I was charged R632.50 for a fridge service that yielded no outcome, despite the issue being straightforward and easily resolved independently. This raises serious concerns about the fairness of the charges and the quality of service provided by a supposedly accredited supplier.
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Combatangel
1 reviews | Active since Aug 2025
6 Feb 2026, 19:10
Poor service
Barnards TV & Appliance Services (Pretoria). Do not make use of this company. We have a problem with our Defy Freezer. It keeps giving an error on the screen. The first technician came at a call out fee of R650. And immediately said it is the PC board. He promised it will never happen again once the PC board is replaced. Replaced it for R1500. Three days later the error came on again. The second technician said it is the defrosting element. But the third technician said ot is not faulty. The second technician starting taking out some ice that was inside the freezer by force and broke the gas pipe. After some time he returned to fix the pipe and regas. And it is hot, so many of the frozen foods started defrosting. After they left, the error code is still on the screen and hopefully the freezer will freeze. But now we might as well buy a new one, since they messed it up already.
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Combatangel
1 reviews | Active since Aug 2025
6 Feb 2026, 19:10
Poor service
Barnards TV & Appliance Services (Pretoria). Do not make use of this company. We have a problem with our Defy Freezer. It keeps giving an error on the screen. The first technician came at a call out fee of R650. And immediately said it is the PC board. He promised it will never happen again once the PC board is replaced. Replaced it for R1500. Three days later the error came on again. The second technician said it is the defrosting element. But the third technician said ot is not faulty. The second technician starting taking out some ice that was inside the freezer by force and broke the gas pipe. After some time he returned to fix the pipe and regas. And it is hot, so many of the frozen foods started defrosting. After they left, the error code is still on the screen and hopefully the freezer will freeze. But now we might as well buy a new one, since they messed it up already.
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