GC
Gawie C
Active since Nov 2016
14
Reviews
0
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Reviews
14 reviews2 months ago
Excellent Service
Thank you for the incredible outstanding service received by Attie and his team with my move! I don't think that there is any other transport company that can beat them on service, attention to detail, caring and assistance during my move. It was a pleasure using PKM and I can recommend them to everyone looking for the best transport company around!
0 replies
6 months ago
Upgrade not fulfilled and cellphone not delivered
I've upgraded my contract on the Vodacom App on the 29th of November and the order was approved and processed and is still showing as processed on the App currently. The order also shows that RAM couriers will deliver the order but I have not received a call from them for delivery as yet. I have called Vodacom twice before on 0821950 to try and find out why I have not received my order because Vodacom, at application, has indicated that delivery will take place within 7 business days. On both occasions, both the consultants told me that it shows that the order was canceled which I never did. They also said that Vodacom tried to contact me on certain dates and no Vodacom numbers are shown on those days on my call history and I did not receive any messages or e-mails from Vodacom to that effect. Both consultants told me that they will escalate the matter to the relevant department and that someone will call me back to resolve this issue but nobody called me back. Could you please urgently ensure that the order is fulfilled with the same benefits and same monthly premiums as was advertised and approved and processed by Vodacom on the 29th of November?I would appreciate your prompt and urgent response to this matter.
2 replies
17 months ago
You can do better BMW
My vehicle was delivered to BMW Century City in Cape Town on Monday and checked in for Tuesday morning. I kept in contact with Candice yesterday and today. I'm in a wheelchair and as all will understand that I need my car to be independent. And then Zukile call me back after 17h30 today and tell me there is a problem with what what and the workshop manager will call me back tomorrow morning. No BMW. You can do better than this...
1 reply
18 months ago
Avis just want your money. They don't care about you as customer.
I have sent the following enquiry to Avis on the 29th of November but have not received even a reply or phone call from them back as yet. I've tried to complain through their own customer care channels but obviously they don't care if you do it that way. Here is my enquiry in full. To whom it may concern On the 12th of November I've arrived at Bram Fisher International at 08:05 in the morning from Cape Town International with Safair. I was there to visit my mother that was in a critical condition in hospital. Tshalo helped and assisted me in a very friendly manner but when he had to book the vehicle out the issues started. I asked to book the vehicle from the 12th and return the vehicle on morning the 15th of November when I was going to fly back to Cape Town. Firstly the prices seems to be much higher than expected if I had booked online but I expected that I will receive these 'inflated' amounts back with my refund if the vehicle is returned in same condition as taken. He charged my credit card with R5100 and then suddenly tells me that the amount charged was incorrect and charged another R552-29 (this transaction is still showing as pending on my credit card today). He said he originally made a mistake with the days booked and had to add another day and therefore the extra charge. On the 14th, I drove back to Bram Fisher to speak to Tshalo because I wanted to extend the rental contract due to the fact that my mother's condition was deteriorating and he promised to call me on the 15th which he never did. I drove back to Bram Fisher on the 16th when my two sister's from the USA arrived with my one brother in law via Cape Town and I arrived there before 9 and was going to return the car because my brother in law was going to rent an Avis car and take us all back to the hospital. Due to the fact that Avis took so long to rent him a car, I decided to rush my two sisters to hospital because they were worried not to be able to greet my mother. My brother in law who is a seasoned international business traveller and basically always use Avis as preferred car rental company also said that it was the worst service as a priority customer he has ever received from any Avis branch in the world. After dropping off my sisters at the hospital, I drove back to Bram Fisher to return the vehicle and then my brother in law would have come and pick me up from there after he also just first wanted to go and see my mother. When I got back to Bram Fisher, Tshalo was not there but only Lindokuhle. I explained to him my situation and asked him why Tshalo didn't call me the day before as he promised. He said that he went on a course the previous day and didn't do a handover. I asked him what's the situation with the contract and why was an extra R552-29 charged to credit card. He couldn't see what's going on and I told him that I will go to the restaurant while he tries to sort out the issue. He called me some time later and told me that he thinks he figured it out. I went back to him and then he told me a vehicle was booked for only 2 days and another day had to be added but could still not see the extra charge of R552-29 on the system. He told me that the daily average rental will be higher the shorter the rental period. Then I told him that it means that I was then overcharged if you've booked the rental mistakenly as 2 days instead of 3 on the original contract and then add a day which he also could not explain. I then told him that I will then call my brother in law now to pick me up and return the car now. He then told me it's too late and I will be charged another full day's rental without even trying to resolve the issue right there and then. I returned the vehicle the next morning some time before 9 as Lindokuhle told me the vehicle should be there before 9. Getting there, there was no Avis employee in sight and they only arrived at 9. Another woman waiting there also told me that she was told that she should be there at 8 to collect her vehicle and was also upset with the situation. Lastly, on the Safair flight, the air crew staff informed us at landing that we will get a discount at the car rental companies by showing our boarding passes. Tshalo only took a photo of my boarding pass with his cellphone and said that the discount will be app****. But neither Tshalo nor Lindokuhle could tell me what the discount is and how it will be app**** and I also didn't see any discount app**** on my account. Therefore I never signed the attached and told them that I don't agree with the amount charged and first require a full explanation of this situation and everything that went wrong in this unacceptable series of events and lack of customer service. Please investigate this urgently and I will be awaiting your feedback.
1 reply
48 months ago
Woolworths chicken
At 19h00 today (1 July 2022) I went to buy a chicken at Woolworths Plattekloof Village Centre in Cape Town. I asked for a specific chicken that was nicely browned. When the person assisting me lifted the chicken it seemed from my side of the counter as if the tail was missing. I asked him just to check if the tail was there. He has already put the chicken in a bag and looked into the bag without taking the chicken out of the bag and assured me that the tail was there. When I got home and opened the bag, I found that the tail was indeed not there. We are paying R100 for a chicken at Woolworths right now and I really think this is not on...
0 replies
78 months ago
Five star service
Five star service received from Andreas Leta! Was such a pleasure being driven by him! Professional and great sense of humour! God bless him and his family! Thank you.
0 replies
80 months ago
Safair - Never again
I flew Safair on the morning of the 9th of November from Lanseria to Cape Town. I'm a paraplegic. I got to the airport on time and booked in for the flight. I went to the gents and I thought my stomach might be not 100%. But as a paraplegic you never now. I went back to check in and ask them if I could take a later flight because I want to go home and check my stomach. They sent me to the the sales counter. There the lady told me, very arrogantly, that I have to pay for a new ticket or get a doctors certificate. No empathy. Nothing. I told her I will board the flight if that's the case and will face the consequenses if any. I've boarded the flight and all went well. But when I got off the plane, all hell broke loose. As soon as I got onto my own wheelchair, I started pooing. It was a nightmare. After this, I've decided that I will never fly Safair again. Their staff don't know anything about people with disabilities. Hope you can give your staff some guidance how to treat people with disabilities.
0 replies
81 months ago
No feedback received from Vodacom Shop
I went to the Vodacom Shop in Centurion Mall on the 15th of September and a consultant asked me for my ID card to find my account on the system. I didn't sign any new contract at the shop but I realised a couple of days later that I don't have my ID card and the Vodacom Shop was the last place I used it. I went back there on the 23rd of September but the consultant that was assisting me on the 15th was not working. They looked for my card but couldn't find it. But the staff told me that they would call me back on the 24th after consulting with the consultant that helped me. They still haven't called me back as yet. Could you please find out for me if they found my ID card so that I can go and collect it?
3 replies
92 months ago
Handset charges after contract cancellation
Handset charges after contract cancellation I've been charged the last two months again for a handset for a contract that was already cancelled in March. Please let me know when this will be rectified.
2 replies
96 months ago
Handset charges after contract cansellation
My old contract expired in March and was cancelled but I'm still getting charged for my handset every month. In February, two instalments were charged for the handset and should have been the last charges for the handset. I also went to Vodashop in Menlyn and received the reference number 1- ********** ********** but the charges for the handset from March were not reversed as yet. Please let me know when this will be rectified.
3 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (71.42857142857143%)