Active since Jun 2014
6
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6 reviews44 months ago
Great service
I always get the best service from this little kiosk. The lady there is so friendly and helpful and if you have a problem with a product, they exchange it without any problems. I highly recommend them.
0 replies
76 months ago
Still waiting and still begging.
I refer to my previous complaint on HelloPeter. The letter of settlement was sent but unfortunately, it only gave us 1 week to settle matters. We have been dealing with another bank and they have sorted absolutely everything out and all they need is an updated settlement letter with the updated valid date. I have contacted every single email address from Wesbank begging for the updated letter, to no avail. PLEASE can someone just email this letter to me, PLEASE? I am sure Wesbank wants this matter sorted out as much as I do.
2 replies
76 months ago
WesBank refuses to assist.
I am writing on behalf of my daughter, as she is a teacher and is extremely busy. She defaulted in the payments of her car and Wesbank issued a summons for the car to be removed by the sheriff OR to pay the car in full. This was THREE weeks ago. She quickly got a loan and paid the R19k outstanding (including all the legal fees) She has been paying this car off for approximately 4 years. Obviously she does not want to lose it and has written to Wesbank explaining that she knows she erred in the payments of the car and to please give her another chance, as she can afford the monthly payments now. She explained that if she loses the car, she will be unable to go to work and obviously will lose her job. Wesbank ignored her pleas and cancelled the contract. She then managed to obtain the money to pay the car in FULL and advised them of this fact. She has sent 15 emails and phoned them 8 times only to be ignored. All she is trying to do is obtain A SETTLEMENT LETTER, from Wesbank, so she may purchase the car outright and have transport to go to work, etc. She does not know what more to do to get this letter. With so many people in financial trouble and so many cars being reprocessed, one would think they would gladly assist her by issuing this letter to her and having one more case off their books. I highly recommend that if one is buying a car and need finance, that they do not go through Wesbank. They are not prepared to help their customers in any way whatsoever.
2 replies
80 months ago
Trying to get money erroneously deposited reversed from FNB is a frikkin nightmare
My daughter sent me money (R700) on the 30th October and unfortunately sent it to the wrong account. I am not using my FNB Account at present, as I am under debt review and my account is in a negative balance. She asked them to please reverse this amount and they want to charge her over R300 to do so. FIFTY PERCENT of the amount she erroneously deposited will just be taken off her account (for pushing a few buttons on their computer). Then I presume they will charge me as well for reversing the amount. This money has not been used. I then asked them to just release the R700 so I can send it back to her (she is also a FNB client) and that went on deaf ears). So now I ask FNB do I go to the Ombudsman for unfair charges or can I ask you to please either allow me to send the money back to her or FNB reverse the fees back into her account.
1 reply
83 months ago
FNB refuse to give refund of money erroneously paid into my account.
A person paid into my account in error. He requested a refund from FNB as soon as he discovered he did so. FNB refused to give him a refund stating "insufficient funds". Now this may be so as I do have an overdraft but FNB has no right to refuse this person his money. I have not utilised it at all and he has every right to get a refund. Now he is asking me to pay him back and I cannot do so as I am in a very bad financial position at the moment. FNB has no right to make him suffer due to his error and make me responsible to pay him back. I would accept responsibility if i USED his money but I did not. The only solution I have now is to go to the Ombudsman but I am truly hoping FNB will solve this matter before I do so as this will also be time-consuming.
1 reply
89 months ago
LEGAL FEES CHARGED TWICE - IMPOSSIBLE TO GET IT REVERSED.
My daughter is in Thailand teaching. Her car is through Wesbank. She had missed a few payments which we only picked up when they sent a summons. We immediately paid the outstanding amount including the R5000 plus legal fees. They charged us twice in November and December. My daughter has asked them to reverse this to no avail. So quick to charge yet to get them to reverse the fees is another story. Please phone me on ********** so I can inform my daughter what is happening to this account. Thank you.
1 reply
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5 Star
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1 Star
5 (83.33333333333333%)