Active since Oct 2016
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
sagging mattress
I am extremely disappointed in the way my warranty claim has been handled. I reported a sagging issue on my Restonic Orca-DeLuxe mattress, which is clearly a structural defect. After submitting photos and videos, I was informed that my claim would not be considered because the mattress is “not in a clean condition” due to a coffee stain. I find this reasoning unacceptable. A surface stain has absolutely nothing to do with the internal structure or support of the mattress. At no point was it explained how a coffee stain could cause or justify sagging in a specific area. What is even more concerning is that only after I questioned this and mentioned escalating the matter, I was then told I could have the mattress professionally cleaned (at my own cost), submit proof, and then possibly proceed — with an additional service warranty fee payable before any further assistance. This feels like an attempt to avoid honouring the warranty by introducing new conditions and costs, rather than addressing the actual defect. I would like clarity on the following: How does a stain invalidate a structural defect claim? Why was this “cleaning and fee” option only introduced after I challenged the initial rejection? Why am I expected to pay fees before the defect is even properly assessed? Consumers should be aware of how warranty claims may be handled in cases like this.
0 replies
7 months ago
Title: Extremely disappointed with Makro & Midea after-sales service
Title: Extremely disappointed with Makro & Midea after-sales service I bought a Midea 16kg top loader washing machine from Makro Bloemfontein on the 12th of October. It was delivered on Wednesday, the 15th. From the very first use, the machine would not spin out the final rinse water. On Sunday, I phoned Makro and was told that the manager would contact me. On Monday, they called and asked me to send a photo of the serial number, which I did that evening. On Wednesday, they messaged me again asking for a photo of the entire machine — which I found quite ridiculous. On Thursday, Midea contacted me and said a technician would come out. I told them that’s fine, but I would need a time slot as I work during the day. The lady told me she couldn’t give me a time. I then said they would have to come after 5 pm when I’m home. I even sent them a video showing exactly what the machine is doing. Yesterday, I followed up again, only to be told that they sent the video to Midea and are still waiting for feedback. This is absolutely unacceptable. I don’t know whether the problem lies with Makro or Midea, but this is by far the worst after-sales service I have ever experienced.
1 reply
29 months ago
makro bloemfontein after sale service
On 12/12/2023 I made a post on hello peter about Makro's poor after sales service. On the 14th, I was contacted by Makro staff to say that my TV had been picked up and that it would be fixed locally. On the 28th, I was contacted again by Makro to find out if I was satisfied. I am not satisfied at all, because my tv is still not back as of 4/12/2023. I call Makro Bfn today only to be told that my TV has been sent away and is NOY being fixed locally, and that the business are now closed. So when they called me on the 14th they **** and if Makro had not waited 10 days before sending in the TV he would have already finished.
1 reply
30 months ago
makro bloemfontein after sales service
I took in my TV on December 3, 2023, which is still under warranty. Until now 12/12/2023 the tv has not been sent in for repairs. I have called twice and all they say is they will call me back, they have not done that once. I will definitely think twice before buying anything from Makrp Bloemfontein again, their after sales service is very poor.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)