Active since Jan 2014
6
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0
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Reviews
6 reviews3 weeks ago
Poor after sales service
I recently purchased a vehicle from this dealership and, unfortunately, the after-sales experience has been extremely disappointing. From delivery, there were small but noticeable issues that reflected poor attention to detail — including both number plates only being fitted with 3 *****s instead of 4. More importantly, I was sold the vehicle on the understanding that it supported wireless connectivity to the infotainment system. This has not been the case in practice. I have instead had to rely on a wired connection, which constantly disconnects and requires replacement cables approximately every two weeks. The ongoing cable issue has now become more serious, as my phone overheats while connected due to simultaneous wireless charging and cable charging. The device became so hot during use that I sustained a superficial burn while handling it. What has made this experience worse is the lack of support from the salesperson after the sale. Messages requesting assistance have largely been ignored, and despite escalating the matter directly to the Dealer Principal, I have received no response. I understand that issues can arise with vehicles and technology, but the lack of communication, support, and accountability after such a significant purchase has been extremely disappointing. I would appreciate urgent intervention from dealership management to resolve the infotainment/connectivity issue properly and restore confidence in the customer service experience.
0 replies
7 months ago
Over a Year Waiting for Standard Bank Clearance Certificate After Completing Debt Review – Lifelong Client Disappointed
I have been a lifelong Standard Bank client, and it’s deeply disappointing to experience such ongoing delays after years of loyalty and responsible financial management. I completed my debt review in November 2024, having fully settled all obligations. However, despite repeated follow-ups through my debt counsellor, my clearance certificate is still outstanding due to what has been described as an “internal dispute” within Standard Bank. It has now been over a year, and I still have no written confirmation, dispute reference number, or expected resolution date. This delay prevents my credit record from being updated, leaving me unfairly listed as “under debt review” even though I have completed all repayments in full. This situation contradicts the intent of Section 71 of the National Credit Act, which requires that once all obligations are settled, a consumer’s clearance must be issued without undue delay. I have already escalated the matter to the Credit Ombud and National Credit Regulator, but I am appealing for urgent intervention from Standard Bank’s Debt Review Escalations or Compliance Team to resolve this matter once and for all. I have a full record of all correspondence and am happy to provide it upon request. I truly hope the bank can restore my confidence by helping me finalise this process after years of being a loyal client
2 replies
80 months ago
inept call agents
worst experience with these inept professionals. trying to get my pension fund withdrawal- but literally sending one from pillar to damned post. it's damned frustrating. they are so quick to take your money every month, but when you want it back, you have to jump through damned hoops, and literally phone them evey damned day, to still have nothing moving. it's been 3 months now... and i'm still waiting.
1 reply
106 months ago
Excess recovered
Thank you for recovering my excess for a claim that I had written off- a welcome amount of change this time of the year. It was a seamless process with the refund as well, I'd returned the call as requested, albeit- 5 weeks later, within the hour my refund was complete- Thanks to Aldo Gianni . Thank you- continue being awesome.
1 reply
115 months ago
Worst night ever
<p>My friend was not feeling well and you allowed one of your patrons to attack her by throwing chair at her, totally unacceptable.... then "allowing" him to say sorry via the bouncer?!?! What kind of policy is this?!? This man had nothing to say to my friends but everything to say to the bouncer?!? </p> <p> </p> <p>Your establishment stinks at handling situations like this, where the "colour" of your money warrants such behaviour. Thank you for reminding me that still after 20 years since apartheid ended, we were the ones asked to leave... </p> <p> </p> <p>Last time this place will ever see me... </p> <p> </p>
0 replies
115 months ago
Worst night ever
<p>My friend was not feeling well and you allowed one of your patrons to attack her by throwing chair at her, totally unacceptable.... then "allowing" him to say sorry via the bouncer?!?! What kind of policy is this?!? This man had nothing to say to my friends but everything to say to the bouncer?!? </p> <p> </p> <p>Your establishment stinks at handling situations like this, where the "colour" of your money warrants such behaviour. Thank you for reminding me that still after 20 years since apartheid ended, we were the ones asked to leave... </p> <p> </p> <p>Last time this place will ever see me... </p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)