KS
Karlien S
Active since Aug 2016
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Deposit dispute, I want my money!
Wish I could give a 0 star rating! My car was in an accident and the insurance referred me to Europcar for a rental, all went smooth I paid the deposit, took the car back in time, clean and full of petrol, receive my invoice, nothing wrong and was told the deposit will be refunded within 7-10 working days. 10 working days pass and no refund, followed up only to be told there’s a refund form I need to complete and email which I did and then I must wait another 10 working days. We are on day 9, I have been mailing, speaking to agents on whatsapp and no one can even confirm if the deposit was processed. I don’t want much, just a date when I will be receiving my refund and then I actually want my refund!
2 replies
3 months ago
Very happy customer....
Very happy customer.. Avile immediately knew what I needed and assisted me within minutes! Grateful that I didn't have to spend so long on a call trying to explain. Friendly, fast and great service guys. Keep it up
0 replies
13 months ago
I don’t even have words..
I have been trying to settle an account with them for over 2 weeks now as I am trying to buy a car and they are holding me up. The final debit order went off and I asked for a paid up letter as I urgently need it and then I am told I need to wait 7 working days, this wasn’t communicated to me. I specifically asked if I can get a paid up letter and the answer was “ once the debit order goes off contact us to request one”. I need this letter urgently, I can’t wait 7 working days
2 replies
17 months ago
Horrible service!!
If i could give a negative rating I would! Really horrible service received from Metrofiber this week. There was a confusion we wanted to upgrade our line and the line was cancelled instead. We have been ons the phone since Monday to get the line working as we are supposed to be working from home and cannot do so at the moment. 30 calls!!! That’s how many times we have been on the phone with you speaking to several agents and still no wifi. Please explain to me what I should do with my newborn baby if I am forced to go to the office due to the wifi not working and me not being able to work from home. Please tell your collections department to be as slow with the debit orders as your team is slow with feedback!! This is not fair to us as paying customers,even just a call back with an update will be highly appreciated.
3 replies
26 months ago
Online upgrade... Gone wrong
I am not one to complain about much in life but i am seriously unhappy with the service i am receiving at the moment while trying to upgrade my contract. I did the upgrade online more than 2 weeks ago just to find out it was with a 3rd party company (don't even know how that works) now I am waiting for my device not knowing when I will receive it and literally being ignored by the person who assisted me, when I phone MTN call centre they keep on transferring me to people who can't help then i am given another number to phone which doesn't exist. I am really unhappy and at this stage i just want to cancel my contract with MTN and go to a provider who will treat me as a customer because this is not the treatment i am supposed to get, i am a paying customer not a charity case. All i want is either my phone or someone to cancel my contract so that i can take my business somewhere else.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)