AG
Aveshan G
Active since Aug 2016
23
Reviews
0
Industries
Reviews
23 reviews1 month ago
Unauthorized addition of products
Last Wednesday, I received an SMS stating that my monthly debit order would be R9,400. This is a significant discrepancy from the approximately R8,800 installment I formally agreed to and signed for in both my bond contract and the debit order authorization form. Key Issues: Unauthorized Charges: During a brief call, a consultant mentioned that building insurance had been added to the account. I did not agree to this. The property is already insured, and the relevant documentation was accepted by the bond attorneys during the registration process. Poor Communication: I have spent a significant amount on airtime attempting to resolve this. A consultant promised to call me back if my airtime ran out, but I have received no return call and no update since last Wednesday. Urgency: My debit order is scheduled to run this coming Friday. I have reached the end of my patience trying to resolve this through your standard call center channels. I require an immediate correction of my debit order amount to reflect the signed agreement and the removal of the unauthorized insurance product. If this is not resolved before Friday’s debit order, I will have no choice but to escalate this matter to the Ombudsman for Banking Services.
1 reply
4 months ago
Dismal service
I am still waiting for standard bank to contact me regarding my home loan. I have emailed my banker, the home loans department and app**** online. Years later and I am still faced with unresponsiveness from Standard Bank even after I was assured that there will be a private banker to assist with my banking needs. Please take some notes from Nedbank. I app**** on Sunday night online, recieved approval and offer immediately. I responded on Sunday for a review of the offer. On Monday 10am I received a better offer from them with benefits from cash back when the property is registered to 50% discount on bond fees. Everyday since Monday the Nedbank consultant has checked in. Yet I am still awaiting a response from a bank that I bank with! If I am forced to move my banking to Nedbank I would have to as it seems standard bank does not wish to help
1 reply
9 months ago
Poor service
It's been 2 weeks since my account was upgraded. I was assured as a private client I don't need to call the call centre for assistance however there is no banker assigned. So really why am I paying a premium for this account if there is no benefits?
3 replies
11 months ago
Not the experience we hoped for
This was our first time visiting Acrobranch Centurion, and sadly, it didn’t go well. We arrived excited but had no idea how the process worked. Instead of being welcomed or guided, we were just told by someone named Betty to stand and wait at the entrance. Every time we tried to ask what was going on or what to expect, she seemed more and more irritated with us. Eventually, I had to speak up about her attitude, but she just ignored us and went back to her laptop. She said she was the manager and that there was no one else we could talk to raise her attitude with us. I asked for someone else and was given the name “Sticks,” but the number we got just went to voicemail. What made it worse was that it felt personal. We noticed that other families, especially of different races, were treated with more kindness and patience. The experience for the kids wasn’t great either. One of the assistants at the yellow course shouted at the children while explaining the rules. It scared my 5-year-old and another child. Instead of making it fun and exciting, it felt harsh and unwelcoming. We were really looking forward to this as it was my sons birthday and his first time trying this, but it ended up being stressful and disappointing. I wouldn’t recommend this place based on how we were treated.
0 replies
14 months ago
No service
I have been waiting from the 9th of March for your social media complaints team to get back to me. I have sent the required but have not recieved any acknowledgment of the email. I responded to the same email on the 16th March to ask if anyone is going to respond and there has been silence. And after I type this response you guys will call and say it's been escalated which is absolutely pointless and frustratin so DO NOT CALL ME WITHOUT FEEDBACK OR A RESOLUTION
5 replies
15 months ago
Poor service as per your Standard business practice!
Seems like a post on HP or taking you to the Ombuds is the only time you guys will assist. I have been waiting 2 weeks for someone to call me. All I want to know is the process that follows if I want to decrease my overdraft amount on a monthly basis. In addition, you keep emailing me to say I will be contacted but no one calls and you are addressing me by the wrong name. I only have 1 name and it starts with an A but you are using a name starting with a J!
3 replies
20 months ago
Pathetic service
Spoke with both the manager and owner of this store and they could not resolve my query they have charged for items that I have not received. The owner asks if I know how a business operates. Guess you are profiting by charging customers without providing items at Pedros Centurion Lifestyle.
1 reply
21 months ago
Standard pathetic service
On the 3rd of July I recieved a settlement. On the 10th July I received a statement of account from you. On the 22nd of July I paid in full the amount reflected on the statement as it was higher than the settlement. The proof of payment had been emailed to standard bank but you had failed to action. This had led to you debiting my account in August but only refunding a partial amount and charging me interest days after the full amount was paid and according to Gorden Bila a service fee which does not reflect on the latest statement. The latest statement is for R562.45 while you have refunded me R502. According to Donald Bila his decision remains that I will not be refunded. This is probably a R60 refund which has now been escalated to the NFO. On the 29th August Gorden Bila insisted on closing the previous complaint which I can tell was due to his TAT and assured me a new complaint will be lodged. This was not done and feedback was not provided within 48 hours as promised. Only when I rep**** to the complaint did Gorden Bila provide a response that provide no information to suggest that my complaint was in fact escalated further.
1 reply
21 months ago
Standard Bank *****s money
I have settled my student loan in July. Why are you still debiting my account. The proof of payment had been sent in July to Thabisile Nxumalo that she said was sent to the correct department with no response. Please return my money! I have already paid you R33707 and provided you the proof of payment
5 replies
23 months ago
Standard Customer Service Woes- The one constant
You never make it easy for your customers. It is always a struggle to get assistance. No one responds to emails nor are your call center agents willing to assist. All i want is a settlement letter and account details to pay off the student loan. Why are you making this process so difficult???
1 reply
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5 Star
3 (13.043478260869565%)
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0 (0%)
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1 Star
20 (86.95652173913044%)