2pot struggling to have my funds released to my account

These poeple has been messing me around app**** for my 2pot they recievedcthe directives on 08/03/2026 and they said on the system it says claim paid 09/03/2026 but there finance departmebt must just release the funds to my account that has not happened they keep telling me on fb they emailed the finance departmebt to release my funds other wise they ignore one totally and not anwser yiu at all and when they do anwser it is onky once a day on the morning ress of day your messages Wil by ignored they don't pick up there phones when calling online they just end you chats and on what's app they seem confused and don't know the proper things or if they can't anwser you start ignoring you