Deeply concerning management and transparency issues

I would like to formally raise concerns regarding the management and governance practices at The Bolton in Rosebank.

Firstly, there is a clear mismatch between the levies charged and the standard of maintenance. Myself as an owner, am paying levies in excess of R4,500 per month for a one-bedroom unit, yet the building continues to experience persistent issues, including ****roach infestations and repeated water outages. This is particularly concerning given that the property is marketed as having reserve water tanks to address such disruptions.

Secondly, the level of transparency in decision-making processes undermines trust and accountability. Annual and Special General Meetings are conducted via webinar platforms where participants are not visible to one another. This format limits visibility of who is online and raises concerns about the integrity and verification of voting outcomes.

A notable example is a recent building repainting project, which was presented to owners at a reported cost exceeding R1 million. Management indicated that the proposal was approved; however, there was no transparent mechanism for owners to verify voter participation or the legitimacy of the outcome.

Finally, there appears to be inconsistency in how communication policies are app****. Requests to establish an independent owners’ WhatsApp group have been declined on the basis of the POPI Act, yet management themselves have created a building-wide WhatsApp group (with more than 200 pax) for announcements, where only administrators may post. This suggests that the issue is less about compliance and more about controlling communication and blocking owner engagement.

Taken together, the high levies, ongoing maintenance issues, and lack of transparency create a deeply frustrating ownership experience. These concerns warrant urgent attention!