EL ICC - Rude receptionist

I was having a perfectly good day until I attempted to check in at ICC Hotel EL.

On 24 April at approximately 5pm, I experienced extremely disrespectful treatment from one of your employees, to the point where I was left in tears. To make matters worse, a security guard instructed me to move my car to make space for matric dance scholars who had just arrived to take pictures.

After a 5-hour drive, all I wanted was a smooth check-in process and a relaxed evening. Instead, I left feeling humiliated, unwelcome, and deeply disappointed that I had chosen to spend my money there - I only checked in cause I had already paid.

I strongly urge management to train staff on professionalism, customer care, and respectful communication. No customer should be ignored, spoken back to, or made to feel uncomfortable in that manner.

The experience was so upsetting that I am still traumatised and honestly do not wish to set foot at the hotel again.