Shocking Premier Hotel Umhlanga staff and service

Awful room never serviced Aircon broken not fixed after 3 maintenance guys attempted to repair Safe broken replaced new one broken Towels were filthy Reception did not answer once in 3 days Should be downgraded to 1 star I was promised 2 day refund by General Manager Roland Diener It did not appear in my bank account I called front office manager Ritash and New GM andrew Ngwenya who very very unprofessionally reversed the decision made by the outgoing GM Such a novice Mr Ngwenya is Please dismiss this man who used profanities on our conversation. With me What an amateur he is Shame the Premoer hotel will suffer severe losses as a result of appointing this lad Good Lord he is shocking Laughable and his command of the English language is like that of a 3 year old Refund ad promised please andrew even encouraged me to initiate legal action He is poor poor poor at his job What an utter disgrace