Being ****med out of a Refund due to me

Extremely disappointed with the level of service received regarding my refund.

The booking was cancelled on 7 March, and to date (10 April), the refund has still not been processed. Attempts to follow up via telephone and email have either gone unanswered or have received limited and inconsistent responses.

Despite receiving assurance from the Front Desk Manager that the refund had been fully approved and would be processed this week, no payment has been received.

This experience has been both frustrating and concerning, particularly given the reputation of a well-known and established company.