Unpaid claim

What a horrible funeral Palour! My aunt put in a cash payout claim in January after my uncle’s passing and to date she hasn’t been paid out! I’ve visited their offices, called and sent follow ups soooo many times to Niresh and he’s still not paid! He continues to lie that he will process the payment and send the proof of payment but nothing has been paid! My late grandmother joined this funeral Palour way back in the 90s and my aunt took over the premiums after her passing and she’s had very little claims and this if the service we get after so many years of being loyal to this funeral Palour! I am disgusted by Niresh’s lies and poor customer service! I will be reporting them to the Ombudsman as this is totally unacceptable!