Platinum Health
Unclaimed Business
|4.1|27 Reviews (last 12 months)|This business does not respond to reviews
Platinum Health
Unclaimed Business
|4.1
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Platinum Health receives sharply divided feedback. Customers consistently praise the Platinum Life call centre and policy consultants, highlighting friendly, professional agents who explain cover clearly, resolve queries promptly, and handle claims efficiently. A recurring theme on the negative side concerns the Rustenburg and Bagatla mall facilities, where patrons describe lengthy waiting times, perceived understaffing, rude clinical staff, and frustrations with chronic medication delivery and claim reimbursements. Overall sentiment leans positive for the life and insurance side, while in-person medical service draws notable dissatisfaction.
Performance(last 12 months):
Trustindex Rating
5.3TrustIndex
5.3
Review Distribution
4.1|27 Reviews
Jul '25 - Jun '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
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AV
Annalise V
1 reviews | Active since Jan 2020
25 May 2026, 15:23
The lady that I spok...
The lady that I spoke to was sincere helpful and understanding
Helpful (0)
|Replies (0)AV
Annalise V
1 reviews | Active since Jan 2020
25 May 2026, 15:23
The lady that I spok...
The lady that I spoke to was sincere helpful and understanding
0
Replies (0)LK
Lucky K
1 reviews | Active since Jan 2020
30 Apr 2026, 19:30
PLATINUM HEALTH MEDICAL FACILITY IN RUSTENBURG.
PLATINUM HEALTH FACILITIES IN RUSTENBURG SERVICE IS DEGENERATING, IT IS LIKE A PUBLIC HOSPITAL. YOU WAIT FOR 5 HOURS BEFORE YOU SEE A DOCTOR, WE ARE PAYING THE MEDICAL AID A LOT OF MONEY AND THEY ARE NOT HIRING STAFF, THEY GET ALOT OF PATIENTS DAILY, WITH ONLY A MINIMUM STAFF ATTENDING TO THE PATIENTS. I FEEL LIKE THE MANAGEMENT TEAM IS GREEDY, AND THEY ARE ONLY FOCUSING ON PROFIT, THEY ARE NOT STAFFING THIER BUSINESS AND AS A RESULT POOR PATIENTS ARE SUFFERING, THE QUEUE IS 50x WHAT IT USED TO BE ON THEOR PHARMACY, I WILL TAKE PICTURES AND SHARE THEM NEXT TIME. I'M REALLY DISSAPOINTED IN WHAT PLATINUM HEALTH HAS TURNED INTO.
Helpful (0)
|Replies (0)LK
Lucky K
1 reviews | Active since Jan 2020
30 Apr 2026, 19:30
PLATINUM HEALTH MEDICAL FACILITY IN RUSTENBURG.
PLATINUM HEALTH FACILITIES IN RUSTENBURG SERVICE IS DEGENERATING, IT IS LIKE A PUBLIC HOSPITAL. YOU WAIT FOR 5 HOURS BEFORE YOU SEE A DOCTOR, WE ARE PAYING THE MEDICAL AID A LOT OF MONEY AND THEY ARE NOT HIRING STAFF, THEY GET ALOT OF PATIENTS DAILY, WITH ONLY A MINIMUM STAFF ATTENDING TO THE PATIENTS. I FEEL LIKE THE MANAGEMENT TEAM IS GREEDY, AND THEY ARE ONLY FOCUSING ON PROFIT, THEY ARE NOT STAFFING THIER BUSINESS AND AS A RESULT POOR PATIENTS ARE SUFFERING, THE QUEUE IS 50x WHAT IT USED TO BE ON THEOR PHARMACY, I WILL TAKE PICTURES AND SHARE THEM NEXT TIME. I'M REALLY DISSAPOINTED IN WHAT PLATINUM HEALTH HAS TURNED INTO.
0
Replies (0)TM
oK
olerato K
1 reviews | Active since Jan 2020
11 Mar 2026, 07:18
Platinum Health
The nurses at platinum health ba***eng mall are terribly rude and very judgmental when it comes to a patient's consultation (me) which should not be asked due to respect for my personal decisions. the stuff should respect their patients and do their required job without invading the privacy of a patient. i felt judged and undermined by the staff at Platinum health Ba***eng today.
Helpful (0)
|Replies (0)oK
olerato K
1 reviews | Active since Jan 2020
11 Mar 2026, 07:18
Platinum Health
The nurses at platinum health ba***eng mall are terribly rude and very judgmental when it comes to a patient's consultation (me) which should not be asked due to respect for my personal decisions. the stuff should respect their patients and do their required job without invading the privacy of a patient. i felt judged and undermined by the staff at Platinum health Ba***eng today.
0
Replies (0)T
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