Planet42
2.9|1,729 reviews
MM
Mojalefa M
1 reviews | Active since Member
18 May 2026, 04:28
Poor service and empty promise from planet 42
Planet42 confirmed they would issue my refund and stated I would receive it between Thursday 14 May and Saturday 16OMay 2026. Today is Monday 18 May 2026 and the money has never been send to my account.
I have kept all email and WhatsApp communication as proof. I am requesting Planet42 to provide an immediate update on the payment status, proof of payment, and to resolve this by issuing the refund today because i even gave them a week they requested last week and nothng happend..i need my money today i got kids to feed up with that money
This is the second time I’ve been given a timeline that wasn’t met. I expect better communication and follow-through.
*Resolution sought:* Refund of R2,600 to be paid and confirmed in my account within 24 hours, plus an explanation for the delay.
Helpful (0)
Replies (4)0
Replies (4)MM
Mojalefa M's updateReviewer Update
18 May 2026, 14:26I will like know that is Planet 42 qilling to pay back my money and also aaking my self if wha ever they send me to prove that our deal its off are they not going to take my money again vua what ever they send me as a prove my payment is settled and they are the only ones who owe me
MM
Mojalefa M's update18 May 2026, 14:26
Reviewer Update
I will like know that is Planet 42 qilling to pay back my money and also aaking my self if wha ever they send me to prove that our deal its off are they not going to take my money again vua what ever they send me as a prove my payment is settled and they are the only ones who owe me
MM
Mojalefa M's updateReviewer Update
19 May 2026, 11:25I am completely fed up with how Planet42 is handling this.
I submitted my bank confirmation letter as requested for my refund. Planet42 rep**** and promised the money would be in my account between Thursday 15 May and Saturday 16 May 2026.
It is now Tuesday 19 May 2026, Nothing has been paid. No update. No email. No response to my Hello Peter review posted on Sunday. Surely if it wasn't about "paying back" my money, you would have quickly rep****. Everything should benefit only you. No care for proper customer service.
I have been patient, followed every instruction, and kept all communication as proof. At this point it feels like I’m being ignored.
I want my full refund of R2,600 paid immediately and proof of payment sent to me today. If I don’t have this resolved by EOD tomorrow, I will escalate to the National Consumer Commission and my bank for a chargeback/dispute.
This is unacceptable service for a company handling people’s money. Planet42 is a ****!!
I submitted my bank confirmation letter as requested for my refund. Planet42 rep**** and promised the money would be in my account between Thursday 15 May and Saturday 16 May 2026.
It is now Tuesday 19 May 2026, Nothing has been paid. No update. No email. No response to my Hello Peter review posted on Sunday. Surely if it wasn't about "paying back" my money, you would have quickly rep****. Everything should benefit only you. No care for proper customer service.
I have been patient, followed every instruction, and kept all communication as proof. At this point it feels like I’m being ignored.
I want my full refund of R2,600 paid immediately and proof of payment sent to me today. If I don’t have this resolved by EOD tomorrow, I will escalate to the National Consumer Commission and my bank for a chargeback/dispute.
This is unacceptable service for a company handling people’s money. Planet42 is a ****!!
MM
Mojalefa M's update19 May 2026, 11:25
Reviewer Update
I am completely fed up with how Planet42 is handling this.
I submitted my bank confirmation letter as requested for my refund. Planet42 rep**** and promised the money would be in my account between Thursday 15 May and Saturday 16 May 2026.
It is now Tuesday 19 May 2026, Nothing has been paid. No update. No email. No response to my Hello Peter review posted on Sunday. Surely if it wasn't about "paying back" my money, you would have quickly rep****. Everything should benefit only you. No care for proper customer service.
I have been patient, followed every instruction, and kept all communication as proof. At this point it feels like I’m being ignored.
I want my full refund of R2,600 paid immediately and proof of payment sent to me today. If I don’t have this resolved by EOD tomorrow, I will escalate to the National Consumer Commission and my bank for a chargeback/dispute.
This is unacceptable service for a company handling people’s money. Planet42 is a ****!!
I submitted my bank confirmation letter as requested for my refund. Planet42 rep**** and promised the money would be in my account between Thursday 15 May and Saturday 16 May 2026.
It is now Tuesday 19 May 2026, Nothing has been paid. No update. No email. No response to my Hello Peter review posted on Sunday. Surely if it wasn't about "paying back" my money, you would have quickly rep****. Everything should benefit only you. No care for proper customer service.
I have been patient, followed every instruction, and kept all communication as proof. At this point it feels like I’m being ignored.
I want my full refund of R2,600 paid immediately and proof of payment sent to me today. If I don’t have this resolved by EOD tomorrow, I will escalate to the National Consumer Commission and my bank for a chargeback/dispute.
This is unacceptable service for a company handling people’s money. Planet42 is a ****!!
MM
Mojalefa M's updateReviewer Update
19 May 2026, 11:32I am completely fed up with how Planet42 is handling this.
I submitted my bank confirmation letter as requested for my refund. Planet42 rep**** and promised the money would be in my account between Thursday 15 May and Saturday 16 May 2026.
It is now Tuesday 19 May 2026, Nothing has been paid. No update. No email. No response to my Hello Peter review posted on Sunday. Surely if it wasn't about "paying back" my money, you would have quickly rep****. Everything should benefit only you. No care for proper customer service.
I have been patient, followed every instruction, and kept all communication as proof. At this point it feels like I’m being ignored.
I submitted my bank confirmation letter as requested for my refund. Planet42 rep**** and promised the money would be in my account between Thursday 15 May and Saturday 16 May 2026.
It is now Tuesday 19 May 2026, Nothing has been paid. No update. No email. No response to my Hello Peter review posted on Sunday. Surely if it wasn't about "paying back" my money, you would have quickly rep****. Everything should benefit only you. No care for proper customer service.
I have been patient, followed every instruction, and kept all communication as proof. At this point it feels like I’m being ignored.
- I want my full refund of R2,600 paid immediately and proof of payment sent to me today. If I don’t have this resolved by EOD tomorrow, I will escalate to the National Consumer Commission and my bank for a chargeback/dispute.
MM
Mojalefa M's update19 May 2026, 11:32
Reviewer Update
I am completely fed up with how Planet42 is handling this.
I submitted my bank confirmation letter as requested for my refund. Planet42 rep**** and promised the money would be in my account between Thursday 15 May and Saturday 16 May 2026.
It is now Tuesday 19 May 2026, Nothing has been paid. No update. No email. No response to my Hello Peter review posted on Sunday. Surely if it wasn't about "paying back" my money, you would have quickly rep****. Everything should benefit only you. No care for proper customer service.
I have been patient, followed every instruction, and kept all communication as proof. At this point it feels like I’m being ignored.
I submitted my bank confirmation letter as requested for my refund. Planet42 rep**** and promised the money would be in my account between Thursday 15 May and Saturday 16 May 2026.
It is now Tuesday 19 May 2026, Nothing has been paid. No update. No email. No response to my Hello Peter review posted on Sunday. Surely if it wasn't about "paying back" my money, you would have quickly rep****. Everything should benefit only you. No care for proper customer service.
I have been patient, followed every instruction, and kept all communication as proof. At this point it feels like I’m being ignored.
- I want my full refund of R2,600 paid immediately and proof of payment sent to me today. If I don’t have this resolved by EOD tomorrow, I will escalate to the National Consumer Commission and my bank for a chargeback/dispute.
MM
Mojalefa M's updateReviewer Update
19 May 2026, 11:32I’m not chasing you for a favor — this is MY money. Keeping me in the dark and going silent is disrespectful and unprofessional.
Fix this now. I expect the refund and proof of payment today. If I don’t hear back, I’m escalating this further, disputing the payment with my bank and making sure other customers know how you handle people.
Fix this now. I expect the refund and proof of payment today. If I don’t hear back, I’m escalating this further, disputing the payment with my bank and making sure other customers know how you handle people.
MM
Mojalefa M's update19 May 2026, 11:32
Reviewer Update
I’m not chasing you for a favor — this is MY money. Keeping me in the dark and going silent is disrespectful and unprofessional.
Fix this now. I expect the refund and proof of payment today. If I don’t hear back, I’m escalating this further, disputing the payment with my bank and making sure other customers know how you handle people.
Fix this now. I expect the refund and proof of payment today. If I don’t hear back, I’m escalating this further, disputing the payment with my bank and making sure other customers know how you handle people.