Pinnafrica
3.1|47 reviews
NR
Nicola R
1 reviews | Active since Member
08 Apr 2026, 17:36
Bad service
i have been sensing them emails to cancel my policy and no one is responding to my emails .
Helpful (0)
Replies (5)0
Replies (5)Pinnafrica's replyOfficial
09 Apr 2026, 06:52Dear Nicola,
We are currently investigating the circumstances surrounding your complaint and will provide you with a further update no later than close of business today.
Thank you for bringing your concerns to our attention and for your patience while we review this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact us at [email protected].
Yours sincerely,
PinnAfrica Directors
We are currently investigating the circumstances surrounding your complaint and will provide you with a further update no later than close of business today.
Thank you for bringing your concerns to our attention and for your patience while we review this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact us at [email protected].
Yours sincerely,
PinnAfrica Directors
Best regards,
Pinnafrica's reply09 Apr 2026, 06:52
Official
Dear Nicola,
We are currently investigating the circumstances surrounding your complaint and will provide you with a further update no later than close of business today.
Thank you for bringing your concerns to our attention and for your patience while we review this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact us at [email protected].
Yours sincerely,
PinnAfrica Directors
We are currently investigating the circumstances surrounding your complaint and will provide you with a further update no later than close of business today.
Thank you for bringing your concerns to our attention and for your patience while we review this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact us at [email protected].
Yours sincerely,
PinnAfrica Directors
Best regards,
NR
Nicola R's updateReviewer Update
09 Apr 2026, 07:37You can contact the policy holder ,but all we want is the cnacellation of the policy please immediately
NR
Nicola R's update09 Apr 2026, 07:37
Reviewer Update
You can contact the policy holder ,but all we want is the cnacellation of the policy please immediately
Pinnafrica's replyOfficial
09 Apr 2026, 08:44Good day,
We acknowledge receipt of your complaint.The matter has been investigated, and according to our records, three emails were received. Our Customer Services team responded to each of these emails requesting information, as required by legislation, however no response was received.We further note that you are not the policyholder. As such, we will proceed to contact the policyholder directly to confirm the cancellation. Sincerely,
PinnAfrica Directors
We acknowledge receipt of your complaint.The matter has been investigated, and according to our records, three emails were received. Our Customer Services team responded to each of these emails requesting information, as required by legislation, however no response was received.We further note that you are not the policyholder. As such, we will proceed to contact the policyholder directly to confirm the cancellation. Sincerely,
PinnAfrica Directors
Best regards,
Pinnafrica's reply09 Apr 2026, 08:44
Official
Good day,
We acknowledge receipt of your complaint.The matter has been investigated, and according to our records, three emails were received. Our Customer Services team responded to each of these emails requesting information, as required by legislation, however no response was received.We further note that you are not the policyholder. As such, we will proceed to contact the policyholder directly to confirm the cancellation. Sincerely,
PinnAfrica Directors
We acknowledge receipt of your complaint.The matter has been investigated, and according to our records, three emails were received. Our Customer Services team responded to each of these emails requesting information, as required by legislation, however no response was received.We further note that you are not the policyholder. As such, we will proceed to contact the policyholder directly to confirm the cancellation. Sincerely,
PinnAfrica Directors
Best regards,
NR
Nicola R's updateReviewer Update
09 Apr 2026, 10:38This is a lie i have not received nothing on my emails show me the proof of response and where it has been sent to ?
NR
Nicola R's update09 Apr 2026, 10:38
Reviewer Update
This is a lie i have not received nothing on my emails show me the proof of response and where it has been sent to ?
Pinnafrica's replyOfficial
09 Apr 2026, 13:46We note that we have records of three responses sent to the email address on record, as per the policy details. We also attempted to contact the policyholder and left a voicemail.
Best regards,
Pinnafrica's reply09 Apr 2026, 13:46
Official
We note that we have records of three responses sent to the email address on record, as per the policy details. We also attempted to contact the policyholder and left a voicemail.
Best regards,