Pinnafrica
Verified Business
|3.7|6 Reviews (last 12 months)|Responds in 5h 12m
Pinnafrica
Verified Business
|3.7
6 Reviews (last 12 months)
Responds in 5h 12m
Performance(last 12 months):
Ranked In Insurance
#89Reply Time
5h 12mNPS Score
100Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 3m
Ranking
#89
in Insurance
Reply Time
5h 12m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 3m
Review Distribution
3.7|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNR
DK
Daisy K
1 reviews | Active since Sept 2019
6 Jan 2026, 12:46
Service Appreciation
I would like to extend my sincere gratitude to PinnAfrica for their incredible service and support. The team assisted me efficiently with my claim and made what could have been a stressful process feel smooth and reassuring. A special thank you to Justin Santos and Melanie Pretorius for their professionalism, kindness, and clear communication throughout. Their dedication and willingness to help truly stood out. I highly recommend PinnAfrica to anyone looking for reliable and excellent service. Thank you for going the extra mile!
Helpful (0)
|Replies (1)DK
Daisy K
1 reviews | Active since Sept 2019
6 Jan 2026, 12:46
Service Appreciation
I would like to extend my sincere gratitude to PinnAfrica for their incredible service and support. The team assisted me efficiently with my claim and made what could have been a stressful process feel smooth and reassuring. A special thank you to Justin Santos and Melanie Pretorius for their professionalism, kindness, and clear communication throughout. Their dedication and willingness to help truly stood out. I highly recommend PinnAfrica to anyone looking for reliable and excellent service. Thank you for going the extra mile!
0
Replies (1)DB
TK
Thenjiwe K
1 reviews | Active since Dec 2025
17 Dec 2025, 13:26
Contract expired without noticing me
I’m a very sad client and very disappointed with your services infact I feel ****med . When I bought my car they refered me to you, the consulted from pinna called and I joined the insurance, however I was never told it has an expired date. I tried to claim for the first time recieved an sms that it got expired. How is that possible the I just donated my money to pinna Africa. I feel very ****med
Helpful (0)
|Replies (6)TK
Thenjiwe K
1 reviews | Active since Dec 2025
17 Dec 2025, 13:26
Contract expired without noticing me
I’m a very sad client and very disappointed with your services infact I feel ****med . When I bought my car they refered me to you, the consulted from pinna called and I joined the insurance, however I was never told it has an expired date. I tried to claim for the first time recieved an sms that it got expired. How is that possible the I just donated my money to pinna Africa. I feel very ****med
0
Replies (6)WM
Walter M
1 reviews | Active since Dec 2025
2 Dec 2025, 08:48
Swift Efficiency
My claim was settled quickly and efficiently and my vehicle was back on the road in days. Melanie Pretorious from Pinnafrica and Mikayla Govender and Brandon Silas from BMW Durban South all acted swiftly and professionally to ensure that the pothole-damaged tyres on my BMW X7 were replaced.
Helpful (0)
|Replies (1)WM
Walter M
1 reviews | Active since Dec 2025
2 Dec 2025, 08:48
Swift Efficiency
My claim was settled quickly and efficiently and my vehicle was back on the road in days. Melanie Pretorious from Pinnafrica and Mikayla Govender and Brandon Silas from BMW Durban South all acted swiftly and professionally to ensure that the pothole-damaged tyres on my BMW X7 were replaced.
0
Replies (1)N
Nkosinathi
1 reviews | Active since Nov 2023
24 Nov 2025, 16:24
Pinnafrica
I’ve claimed under the warranty a few times and have always been satisfied with the service — my claims are consistently approved. I would definitely recommend them. A thank you goes to Justin Santos.
Helpful (0)
|Replies (1)N
Nkosinathi
1 reviews | Active since Nov 2023
24 Nov 2025, 16:24
Pinnafrica
I’ve claimed under the warranty a few times and have always been satisfied with the service — my claims are consistently approved. I would definitely recommend them. A thank you goes to Justin Santos.
0
Replies (1)