Pinnacle Micro
Claimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Pinnacle Micro
Claimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
24 Oct 2025, 14:10
Poor service and communication
Incredibly slow service and poor communication for an ASUS work laptop warranty claim. In the past 3 months, the laptop has been with them for more than 2 months after the fault was initially misdiagnosed and fell out of warranty. This is now a the third time it has gone in for repair and eliciting a response for how long the remained of the repair will take warrants no response. ASUS South Africa has been equally poor in service. I’ll happily return to Dell (or other brands) in the future, who had a technician come out and conduct the repair at my house, when the laptop required repair.
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Anonymous
1 reviews | Active since Jan 2020
24 Oct 2025, 14:10
Poor service and communication
Incredibly slow service and poor communication for an ASUS work laptop warranty claim. In the past 3 months, the laptop has been with them for more than 2 months after the fault was initially misdiagnosed and fell out of warranty. This is now a the third time it has gone in for repair and eliciting a response for how long the remained of the repair will take warrants no response. ASUS South Africa has been equally poor in service. I’ll happily return to Dell (or other brands) in the future, who had a technician come out and conduct the repair at my house, when the laptop required repair.
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Anonymous
1 reviews | Active since Jan 2020
16 Sept 2024, 13:39
Service Par Excellence !!!
"I had the pleasure of speaking with Mr. Brandon Naidu at Pinnacle Micro Durban regarding a warranty claim on my SSD, and I couldn’t be more impressed with the service. From the moment I was transferred to him, Brandon went out of his way to assist me. He was professional, courteous, and extremely efficient in handling my query. What stood out most was how he kept his promise to email me the necessary correspondence in a timely manner, something that has become rare in after-sales service these days. It’s so refreshing to deal with someone who understands the importance of feedback and follow-through. Brandon truly renewed my trust in after-sales support, and I highly recommend Pinnacle Micro’s service, thanks to him!"
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Anonymous
1 reviews | Active since Jan 2020
16 Sept 2024, 13:39
Service Par Excellence !!!
"I had the pleasure of speaking with Mr. Brandon Naidu at Pinnacle Micro Durban regarding a warranty claim on my SSD, and I couldn’t be more impressed with the service. From the moment I was transferred to him, Brandon went out of his way to assist me. He was professional, courteous, and extremely efficient in handling my query. What stood out most was how he kept his promise to email me the necessary correspondence in a timely manner, something that has become rare in after-sales service these days. It’s so refreshing to deal with someone who understands the importance of feedback and follow-through. Brandon truly renewed my trust in after-sales support, and I highly recommend Pinnacle Micro’s service, thanks to him!"
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Anonymous
1 reviews | Active since Jan 2020
26 Jun 2024, 13:45
Pinnacle micro is a no no for anyone relying on fast or correct repair.
I had the unfortunate pleasure of dealing with Pinnacle micro Midrand. Laptop went in and when I collected it was still faulty with the same problem. I emphasised the importance of having the laptop in time for payroll, but they insisted on booking it in again, no spares and and and with no concern for my business. In short if you are a student or if you use your laptop for business you cannot purchase any laptop/device that uses pinnacle micro as a repair centre…I can guarantee you you will be disappointed.
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Anonymous
1 reviews | Active since Jan 2020
26 Jun 2024, 13:45
Pinnacle micro is a no no for anyone relying on fast or correct repair.
I had the unfortunate pleasure of dealing with Pinnacle micro Midrand. Laptop went in and when I collected it was still faulty with the same problem. I emphasised the importance of having the laptop in time for payroll, but they insisted on booking it in again, no spares and and and with no concern for my business. In short if you are a student or if you use your laptop for business you cannot purchase any laptop/device that uses pinnacle micro as a repair centre…I can guarantee you you will be disappointed.
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Anonymous
1 reviews | Active since Jan 2020
2 Oct 2023, 09:17
DONT buy ASUS as the Pinnacle support does not exist
I took my ASUS in for repair (wont boot up - just 2 weeks out of warranty) The hand in procedure was incredibly uninspiring. I was promised feedback in 3 days - NOTHING. I phoned to find out whats happening - they promised to call back. NOTHING. Try to call their support line (supposedly delivering "the exceptional". It took 10 (TEN) calls to get through - then I was put on permanent hold! Simply a HORRIBLE company to work with.
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Anonymous
1 reviews | Active since Jan 2020
2 Oct 2023, 09:17
DONT buy ASUS as the Pinnacle support does not exist
I took my ASUS in for repair (wont boot up - just 2 weeks out of warranty) The hand in procedure was incredibly uninspiring. I was promised feedback in 3 days - NOTHING. I phoned to find out whats happening - they promised to call back. NOTHING. Try to call their support line (supposedly delivering "the exceptional". It took 10 (TEN) calls to get through - then I was put on permanent hold! Simply a HORRIBLE company to work with.
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Anonymous
1 reviews | Active since Jan 2020
26 Jun 2023, 06:04
Pinnacle Micro Durban Shocking Service
DO NOT BUY ASUS PRODUCTS because you have to deal with this lot if you are in Durban.Faeeza Pillay and 'Abdul Haffejee' could not get me a quote for a simple keyboard replacement.I sent them a mail in April and after going to the branch myself they made all the promises that they would send me the quote but still no joy.DO NOT BUY ASUS products because this lot are the only people in durban that can help and they are completely ***********.The management seem to be doing a **** poor job with this branch.Shameful that we get this type of service in South Africa.
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Anonymous
1 reviews | Active since Jan 2020
26 Jun 2023, 06:04
Pinnacle Micro Durban Shocking Service
DO NOT BUY ASUS PRODUCTS because you have to deal with this lot if you are in Durban.Faeeza Pillay and 'Abdul Haffejee' could not get me a quote for a simple keyboard replacement.I sent them a mail in April and after going to the branch myself they made all the promises that they would send me the quote but still no joy.DO NOT BUY ASUS products because this lot are the only people in durban that can help and they are completely ***********.The management seem to be doing a **** poor job with this branch.Shameful that we get this type of service in South Africa.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2023, 11:07
This is not okay
I had the displeasure of booking my ASUS laptop in for repairs at Pinnacle Micro today after the ASUS Repair software notified me that the battery the laptop came with is not supported. When getting to the service desk there were a number of people sitting and standing around all busy on their phones and barely looking up because they are so scared that they might get asked to do something. Is this what service has become? This is not acceptable
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2023, 11:07
This is not okay
I had the displeasure of booking my ASUS laptop in for repairs at Pinnacle Micro today after the ASUS Repair software notified me that the battery the laptop came with is not supported. When getting to the service desk there were a number of people sitting and standing around all busy on their phones and barely looking up because they are so scared that they might get asked to do something. Is this what service has become? This is not acceptable
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2022, 12:41
Poor service at its best
Utmost disgusting and poor service from employees who can’t be proactive. I am at the premises in Midrand to collect the order and I am told that the printer isn’t working so I can’t collect. I asked the lady to send me the invoice via email but she says they can’t. What kind of policy is that. There is no turnaround time on when the printer will be fixed 😡
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2022, 12:41
Poor service at its best
Utmost disgusting and poor service from employees who can’t be proactive. I am at the premises in Midrand to collect the order and I am told that the printer isn’t working so I can’t collect. I asked the lady to send me the invoice via email but she says they can’t. What kind of policy is that. There is no turnaround time on when the printer will be fixed 😡
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Anonymous
1 reviews | Active since Jan 2020
9 Nov 2021, 17:22
Abysmal service
I booked my Asus laptop for repairs at their Midrand branch, I was assured that I would receive a quote after a week. I have not received a quote or a callback, it is almost a month. I have phoned on three occasions subsequently and received feedback that a technician would call me , to no avail. My last call was this morning (09/11/2021) and was informed that the technician's manager would call me back, I have not received any call as yet.
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Anonymous
1 reviews | Active since Jan 2020
9 Nov 2021, 17:22
Abysmal service
I booked my Asus laptop for repairs at their Midrand branch, I was assured that I would receive a quote after a week. I have not received a quote or a callback, it is almost a month. I have phoned on three occasions subsequently and received feedback that a technician would call me , to no avail. My last call was this morning (09/11/2021) and was informed that the technician's manager would call me back, I have not received any call as yet.
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