

Pinecreek Restaurant and Farmstall
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Thought I would treat my children's mom to a relaxing mother's day lunch. I wish I never did! Can I comment on the food, unfortunately not as we are still waiting for our meal. I know I am not the only one that left the restaurant without service. Great disappointed. As a regular customer will I ever support them again, no! Will I recommend them ever again, no!. As a restaurant owner you should have known that after the rainy weather we had the past week and bad weather forecast for the coming week, with a lovely winter's morning and it is mother's day, you are going to draw the crowds. You failed us all. When I requested my refund, there were a couple more people requesting refunds. So I was not the only one and sure many followed as all tables had no food on them. Close your doors, fire your restaurant manager, head chef, sous chef's as obviously they didn't ensure that the prep was done properly. Head chefs and sous chefs must know to prepare for special days like mother's day in advance. In fact, any proper chef will know this and make sure when doors open all is in place. If you can't handle a 100 tables at once, don't have a 100 tables in your restaurant. You didn't wait for my money, why do I have to wait more than an hour for my food. When called for the head chef, still waiting, because obviously he/ she couldn't face the heat. In that case you are not worth your position, a proper head chef won't back down. In actual fact a proper head chef would not have been in this situation. Restaurant manager not even visible, left the poor waitresses to face the heat. Shame on you! If I could have rated you -10 I would have.
1 reviews | Active since May 2026
Thought I would treat my children's mom to a relaxing mother's day lunch. I wish I never did! Can I comment on the food, unfortunately not as we are still waiting for our meal. I know I am not the only one that left the restaurant without service. Great disappointed. As a regular customer will I ever support them again, no! Will I recommend them ever again, no!. As a restaurant owner you should have known that after the rainy weather we had the past week and bad weather forecast for the coming week, with a lovely winter's morning and it is mother's day, you are going to draw the crowds. You failed us all. When I requested my refund, there were a couple more people requesting refunds. So I was not the only one and sure many followed as all tables had no food on them. Close your doors, fire your restaurant manager, head chef, sous chef's as obviously they didn't ensure that the prep was done properly. Head chefs and sous chefs must know to prepare for special days like mother's day in advance. In fact, any proper chef will know this and make sure when doors open all is in place. If you can't handle a 100 tables at once, don't have a 100 tables in your restaurant. You didn't wait for my money, why do I have to wait more than an hour for my food. When called for the head chef, still waiting, because obviously he/ she couldn't face the heat. In that case you are not worth your position, a proper head chef won't back down. In actual fact a proper head chef would not have been in this situation. Restaurant manager not even visible, left the poor waitresses to face the heat. Shame on you! If I could have rated you -10 I would have.
1 reviews | Active since Sept 2025
Worst service ever these people don't know what they are doing there honestly I have been very patient there is a lady who is usually serving by the tables next to the play area she never smiles at all but when she comes with the bill she definitely smiles almost everytime I go there she serves me until yesterday I was relieved not seeing her around we were greeted set down got our menus for like 30 minutes I waited to order I started looking around like I am lost the manager noticed me when my waiter was approaching then I ended up with two waiters wrong some meals being canceled because they were not prepared because I had to leave on my daughter's birthday they claimed they didn't know we booked the table wasn't set yesterday I even had to witness an employee crying while serving customers after an incident with her management you could tell that she did something wrong but we were not supposed to see the whole scenario Spur you always smile tip with excitement our children they get there they are excited welcomed with coloring drinks within minutes of arrival the mains on time not wait for minutes with food that is not appetizing the lamb chop that is so tiny like I am not gonna pay no Spur Pine Creek Pinetown Pinecrest really needs to do better because believe me soon they might end up closing something is really off there go down to Spur Grand Canyon Pinetown the service there is out of this world it is always packed full of people with excitement laughter everywhere from kitchen tables and play area mind you there are always attendants at the playground not even one maybe they should assist honestly we can't be spending such money for dissatisfaction being by people who seem like you are disturbing them they don't even want to be there we all important and need each other
1 reviews | Active since Sept 2025
Worst service ever these people don't know what they are doing there honestly I have been very patient there is a lady who is usually serving by the tables next to the play area she never smiles at all but when she comes with the bill she definitely smiles almost everytime I go there she serves me until yesterday I was relieved not seeing her around we were greeted set down got our menus for like 30 minutes I waited to order I started looking around like I am lost the manager noticed me when my waiter was approaching then I ended up with two waiters wrong some meals being canceled because they were not prepared because I had to leave on my daughter's birthday they claimed they didn't know we booked the table wasn't set yesterday I even had to witness an employee crying while serving customers after an incident with her management you could tell that she did something wrong but we were not supposed to see the whole scenario Spur you always smile tip with excitement our children they get there they are excited welcomed with coloring drinks within minutes of arrival the mains on time not wait for minutes with food that is not appetizing the lamb chop that is so tiny like I am not gonna pay no Spur Pine Creek Pinetown Pinecrest really needs to do better because believe me soon they might end up closing something is really off there go down to Spur Grand Canyon Pinetown the service there is out of this world it is always packed full of people with excitement laughter everywhere from kitchen tables and play area mind you there are always attendants at the playground not even one maybe they should assist honestly we can't be spending such money for dissatisfaction being by people who seem like you are disturbing them they don't even want to be there we all important and need each other
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