Worst service ever

Dear Sir/Madam,

I am writing to express my serious concern and frustration regarding the handling of my medication request.

We initially submitted the required documents on 5 May, but were informed there was an issue on your system. We were then told the documents were incorrect, which is not acceptable as the problem appears to be on your side. My wife resubmitted the documents, but again there was a fault—this time with your WhatsApp line. Despite paying cash for the medication, the pharmacy has been unable to assist me further. As a result, I have been without my medication for the entire weekend. This is completely unacceptable, especially given the nature of my medical condition.

We were also given conflicting information by your staff:

We were told the medication would be delivered today, yet nothing has arrived. Another staff member stated that deliveries are not done on Fridays.

This inconsistency suggests a lack of proper communication and training.

For reference, the last message I received was: “PHARMACY DIRECT: Hi Mr AG VAN DER WESTHUIZEN, your medication will be delivered by a Pharmacy Direct driver within 24–48 hours. PD9FF3AFZ020. Thank you.” It is important to note that I suffered a stroke a few years ago, and delayed medication can significantly affect my health and mood. I am ordinarily calm, but this situation has become extremely distressing.

At this point, I request the following:

- An urgent call from a manager today - Immediate clarification on the delivery of my medication - A refund, as I paid cash and have not received the service

If this matter is not resolved promptly, I will have no choice but to escalate it further.

Please contact me as soon as possible.