PERHAPS WITH THIS REVIEW PHARMACY DIRECT WILL NOT IGNORE MY REQUEST

On 17 April, I sent an email to Mpho Molotsi [Debtor’s Clerk at Pharmacy Direct] requesting a tax certificate indicating all my payments to Pharmacy Direct from 1 March 2025 to 28 February 2026. I require this for my SARS return and I got last year’s certificate from Mpho Molotsi so this should not be a difficult thing to produce.

I GOT ONE FROM ANOTHER PHARMACY WITHIN 15 MINUTES OF MY REQUEST.

I received no response from Mpho Moloti nor from anyone else at Pharmacy Direct.

Last Thursday, I sent the same request to Cassandra Fredericks and to the care email at pharmacydirect. Again, I was not honoured with any response.

On Friday, I decided to try Pharmacy Direct’s WhatsApp number. 10 minutes after supplying my request as well as all the required information, I was informed that Pharmacy Direct: "are currently experiencing high volumes. Please be patient one of our agents will contact you soon. Else you may phone us" I decided that I would rather wait for a response via WhatsApp than waiting on hold if I phoned them. From experience, phoning Pharmacy Direct does not work. So, AFTER 40 MINUTES, someone acknowledged my presence with the message: “Hi, I have escalated your request to our finance department for further assistance” and asked me to confirm my email. That was at 13h36.

And yet, I have received no tax certificate for my payments.

Can ANYONE AT PHARMACY DIRECT help me with this request?