Instead of a refund they charged and owed me R940, which I spotted on my bank statement!. Then when they refunded me Marcello short-changed me, AGAIN, by R100!!. I have been driving back and forth for this cretin, all due to incompetence and indifference!

On the 8th of April I returned two bags of 2kg Montego Karoo cat food to your Petshop Science store at The Whalecoast Mall in Herm****. Prior to that, I contacted Montego customer care to explain that the food was not palatable to my 3 cats. I sent them photos of the batch numbers as well as proof of purchase from your Petshop Science store in Herm****. I also told Colleen Daniels of Montego, that I would return the food that afternoon. She said that's absolutely fine, as she arranged with Marcello to refund me. I thought it strange as I never received an SMS to notify me that I had been refunded once I had left Petshop Science store that afternoon.

Yesterday, I was horrified to see on my bank statement, that Marcello had in fact CHARGED ME R539.98, instead of REFUNDING ME with R399.98(The special at the time was R199.99 per 2kg bag). So in other words, Checkers owes me R939.96, and that's excluding the stress and petrol money you have cost me going back and forth.

This is a serious error that constitutes a violation of my consumer rights. I have all my receipts, bank statements showing the deduction, return slips, and any correspondence with the store as well as with Montego Karoo who contacted Marcello.

This morning I was told that I can come to the store and be refunded. I collected the 2 bank bags and assumed the amount to be correct only to find they short-changed me by R100!!!. It's a ****** farce!. Absolutely hopeless!!!. Marcello said he didn't place the money inside the bank bags. I then asked him, who did, and he told me, it doesn't matter. Yet on my receipt it has the Petshop Science logo for the refund?. Beware of Checkers. I advise customers to check their bank statements more regularly. It is time that Checkers pays for the **** ups they make!

Unfortunately for Checkers I will forward and share my experience with Mandilakhe Tshwete, journalist for IOL News. If I never checked my statement, I would never have known that your Checkers employee charged, and not refunded me for the two bags of cat food due to utter negligence and lack of care!.

A word of advice, CHECK your bank statements regularly!. These issues with Checkers are becoming more and more frequent and systemic, and customers should file a complaint with consumer protection commissions. This has to stop! It's endemic to Checkers, and they have gotten away with it for far too long!