Bid Air Cargo
Verified Business
|2.3|6 Reviews (last 12 months)|Responds in 1946h 12m
Bid Air Cargo
Verified Business
|2.3
6 Reviews (last 12 months)
Responds in 1946h 12m
Performance(last 12 months):
TrustIndex
0
Ranking
#84
in Transportation & Logistics
NPS Score
-34
Recommended: Unlikely
Review Distribution
2.3|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 18:32
Appreciation Message
Despite the not so good customer service received at the airport, Naledi was able to make our experience incredible. I hope you continue assisting people with kindness and passion. Naledi experienced systems issues while assisting us but she went above and beyond to ease my ****orker's mind who was spiraling due to loss of time and incompetence in some of other airport employees. Thank you Naledi, you are amazing.
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 18:32
Appreciation Message
Despite the not so good customer service received at the airport, Naledi was able to make our experience incredible. I hope you continue assisting people with kindness and passion. Naledi experienced systems issues while assisting us but she went above and beyond to ease my ****orker's mind who was spiraling due to loss of time and incompetence in some of other airport employees. Thank you Naledi, you are amazing.
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Anonymous
1 reviews | Active since Jan 2020
21 Dec 2025, 07:31
Booked for a flight that does not exist!
We booked our pet to fly using the Pet Lounge service through BidAir Cargo from O.R. Tambo International Airport to Port Elizabeth International Airport. We received a booking confirmation for a flight only to later discover that the flight we were booked on does not actually exist. What made the situation far worse was the complete lack of communication. We tried calling multiple phone numbers, repeatedly, and no one answered. Eventually, we contacted Port Elizabeth directly, where someone did answer. The entire response we received was: “Hello, book another flight.” That was the full conversation, no explanation, no apology, no assistance. We were already nervous about using Pet Air Cargo after reading previous reviews, but we felt we had no choice as we urgently needed to get our pet safely to their new home. Unfortunately, this experience has been extremely disappointing. The lack of professionalism, accountability, and basic communication is unacceptable, especially when dealing with the transport of animals, where trust and reliability are essential. Not being able to get hold of anyone simply to explain what is happening is beyond frustrating and, frankly, concerning. Based on our experience, we cannot recommend this service.
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Anonymous
1 reviews | Active since Jan 2020
21 Dec 2025, 07:31
Booked for a flight that does not exist!
We booked our pet to fly using the Pet Lounge service through BidAir Cargo from O.R. Tambo International Airport to Port Elizabeth International Airport. We received a booking confirmation for a flight only to later discover that the flight we were booked on does not actually exist. What made the situation far worse was the complete lack of communication. We tried calling multiple phone numbers, repeatedly, and no one answered. Eventually, we contacted Port Elizabeth directly, where someone did answer. The entire response we received was: “Hello, book another flight.” That was the full conversation, no explanation, no apology, no assistance. We were already nervous about using Pet Air Cargo after reading previous reviews, but we felt we had no choice as we urgently needed to get our pet safely to their new home. Unfortunately, this experience has been extremely disappointing. The lack of professionalism, accountability, and basic communication is unacceptable, especially when dealing with the transport of animals, where trust and reliability are essential. Not being able to get hold of anyone simply to explain what is happening is beyond frustrating and, frankly, concerning. Based on our experience, we cannot recommend this service.
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Anonymous
1 reviews | Active since Jan 2020
9 Nov 2025, 14:29
PetLounge is pointless as a frequent pet flyer.
service is more of an inconvenience. I have often flown where I book my dog directly through the airline and it is much more efficient. Decided to try this service. The PetLounge is not even located within the airport so your animal spends longer locked up in their crate and you sit around waiting (for a whole hour at one point). Plus they make you pay extra for parking. When you go directly through the airline you can collect your pet right there at baggage claim without having to drive to a seperate location. As a frequent pet flyer I don't see how this service is easier or more beneficial than going directly through an airline that is equiped to fly pets. My experience with them just left me frustrated and anxious.
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Anonymous
1 reviews | Active since Jan 2020
9 Nov 2025, 14:29
PetLounge is pointless as a frequent pet flyer.
service is more of an inconvenience. I have often flown where I book my dog directly through the airline and it is much more efficient. Decided to try this service. The PetLounge is not even located within the airport so your animal spends longer locked up in their crate and you sit around waiting (for a whole hour at one point). Plus they make you pay extra for parking. When you go directly through the airline you can collect your pet right there at baggage claim without having to drive to a seperate location. As a frequent pet flyer I don't see how this service is easier or more beneficial than going directly through an airline that is equiped to fly pets. My experience with them just left me frustrated and anxious.
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Anonymous
1 reviews | Active since Jan 2020
26 Oct 2025, 16:30
Missed flight due to tardy staff!!!
I will be putting in a claim of R3200 with BidAir Pet lounge OR Thambo and I also demand a final written warning for ******** and dismissive staff. My Cat was booked in for the 8am Flight today, had to arrive 5:30am at BidAir Pet lounge. I even confirmed time of arrival during the week as today was Sunday and I was assured that the staff is aware of the booking and our flight at 6:20am, for which we checked our baggage in at 4:35am. We received email confirmation for the 5:30am check in time as well! We arrived 5:30am, doors closed, no emergency contact numbers nothing. Staff arrive at 6:05am as if they have no care in the world. I asked that we please rush as at that stage I basically missed my flight… to which she staff member rep**** that I will be in time. I got my parking ticket payed at 6:12am and then had to struggle with the most dumbstruck parking attendant via the ticket station. We arrived 6:30am at the airport. I HAD TO PURCHASE NEW TICKETS AT a price of R3200.00 for the two of us. This is unacceptable and I demand I refund on my missed flight. Pathetic service. Would not recommend!
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Anonymous
1 reviews | Active since Jan 2020
26 Oct 2025, 16:30
Missed flight due to tardy staff!!!
I will be putting in a claim of R3200 with BidAir Pet lounge OR Thambo and I also demand a final written warning for ******** and dismissive staff. My Cat was booked in for the 8am Flight today, had to arrive 5:30am at BidAir Pet lounge. I even confirmed time of arrival during the week as today was Sunday and I was assured that the staff is aware of the booking and our flight at 6:20am, for which we checked our baggage in at 4:35am. We received email confirmation for the 5:30am check in time as well! We arrived 5:30am, doors closed, no emergency contact numbers nothing. Staff arrive at 6:05am as if they have no care in the world. I asked that we please rush as at that stage I basically missed my flight… to which she staff member rep**** that I will be in time. I got my parking ticket payed at 6:12am and then had to struggle with the most dumbstruck parking attendant via the ticket station. We arrived 6:30am at the airport. I HAD TO PURCHASE NEW TICKETS AT a price of R3200.00 for the two of us. This is unacceptable and I demand I refund on my missed flight. Pathetic service. Would not recommend!
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Anonymous
1 reviews | Active since Jan 2020
10 Oct 2025, 22:54
I was driving Hyundai accent LM51JTGP
Best service at night. I had an emergency shipment at 12 night to Durban for our event The manager gladly assisted (Ms Patience Hlongwane ) I was driving Hyundai accent LM51JTGP
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Anonymous
1 reviews | Active since Jan 2020
23 Sept 2025, 07:12
Pet lounge Disgusting Experience
I am writing to express our extreme disappointment and frustration with the appalling service and conditions experienced by my Director at your Bidvest Pet Services facility at George Airport. The staff on duty were unhelpful and appeared indifferent to both the pets’ welfare and the customers’ needs. The facility itself was in a shocking state — unsanitary and entirely unsuitable for animals or paying customers. We witnessed chemicals, plastics, cigarette butts, and even used ******s scattered around. There was no fresh water available for the pets after a long journey, which is wholly unacceptable and a clear health and safety concern. The area appeared more like a staff hangout than a professional pet-care facility. It also lacked any provisions for customers in the event that clean-up or assistance was required. To make matters worse, the manager was not on site, and when contacted, they were rude and dismissive rather than helpful. This experience was not only unpleasant but deeply concerning from an animal welfare and customer service standpoint. We have video evidence of these conditions and are prepared to escalate this matter if it is not addressed promptly and appropriately. We expect a formal response and clear corrective action to ensure no other customers or their pets endure similar treatment.
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Anonymous
1 reviews | Active since Jan 2020
23 Sept 2025, 07:12
Pet lounge Disgusting Experience
I am writing to express our extreme disappointment and frustration with the appalling service and conditions experienced by my Director at your Bidvest Pet Services facility at George Airport. The staff on duty were unhelpful and appeared indifferent to both the pets’ welfare and the customers’ needs. The facility itself was in a shocking state — unsanitary and entirely unsuitable for animals or paying customers. We witnessed chemicals, plastics, cigarette butts, and even used ******s scattered around. There was no fresh water available for the pets after a long journey, which is wholly unacceptable and a clear health and safety concern. The area appeared more like a staff hangout than a professional pet-care facility. It also lacked any provisions for customers in the event that clean-up or assistance was required. To make matters worse, the manager was not on site, and when contacted, they were rude and dismissive rather than helpful. This experience was not only unpleasant but deeply concerning from an animal welfare and customer service standpoint. We have video evidence of these conditions and are prepared to escalate this matter if it is not addressed promptly and appropriately. We expect a formal response and clear corrective action to ensure no other customers or their pets endure similar treatment.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2025, 11:56
Bidvest Pet Lounge Shocking Service again
Further to my last review where after I checked my dogs in at Bidvest Pet lounge I was called out of the airport building as I was boarding to come and remove my dog's collars as it was a matter of life and death that they fly without collars, never mind that they have flown countless times with their collars on before. You can imagine this cost me a lot of money, stress and effort as well as very very nearly shortened holiday. Anyway, I eventually managed to now get away on a short break and proceeded to now return home the same way but from George airport. Guess what, not a murmur about the dog collars and we returned home without being requested to remove the dog collars. One doesn't want to rub BIDVest Pet Lounge in it but it needs to be brought to their attention that one cannot operate this kind of service this way its diabolical. What the hell must we do, damned if you do and damned if you don't??? On arriving in Jhb we had to wait 2 hours to collect our pets and it was only after Robyn? phoned the airline (Airlink) that someone started the process of transporting the dogs to the airport lounge. Do we need to remind you that for many of us our pets are almost out children and not a chunk of meat I say again this service must be shut down or professionalised. It is right up there with the worst service I have ever received outside of government departments. Some years ago, a newspaper group ran a program called the Apie Awards. Well Bidvest Pet Lounge, boy you guys win it hands down, congratulations. To your credit a lady called Mrs Willis did eventually call me (from your Port Elizabeth office??) and apologised and gave me credit for the return journey. But wow what a stressful holiday
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2025, 11:56
Bidvest Pet Lounge Shocking Service again
Further to my last review where after I checked my dogs in at Bidvest Pet lounge I was called out of the airport building as I was boarding to come and remove my dog's collars as it was a matter of life and death that they fly without collars, never mind that they have flown countless times with their collars on before. You can imagine this cost me a lot of money, stress and effort as well as very very nearly shortened holiday. Anyway, I eventually managed to now get away on a short break and proceeded to now return home the same way but from George airport. Guess what, not a murmur about the dog collars and we returned home without being requested to remove the dog collars. One doesn't want to rub BIDVest Pet Lounge in it but it needs to be brought to their attention that one cannot operate this kind of service this way its diabolical. What the hell must we do, damned if you do and damned if you don't??? On arriving in Jhb we had to wait 2 hours to collect our pets and it was only after Robyn? phoned the airline (Airlink) that someone started the process of transporting the dogs to the airport lounge. Do we need to remind you that for many of us our pets are almost out children and not a chunk of meat I say again this service must be shut down or professionalised. It is right up there with the worst service I have ever received outside of government departments. Some years ago, a newspaper group ran a program called the Apie Awards. Well Bidvest Pet Lounge, boy you guys win it hands down, congratulations. To your credit a lady called Mrs Willis did eventually call me (from your Port Elizabeth office??) and apologised and gave me credit for the return journey. But wow what a stressful holiday
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Anonymous
1 reviews | Active since Jan 2020
12 Apr 2025, 09:54
Bidvest Pet lounge Poor service
For those of us lucky enough To take a dog on holiday on an aeroplane very circumspect if you have to deal with the Bidvest Pet Lounge The rules change on every booking which is fair enough if they inform you before hand In our case this last time we booked the dog in and confirmed all was okay We then proceeded to the airport booked in and went to board At this point we get a call saying that the dogs could not be boarded s they were wearing collars. This relaxing little break hs suddenly become a nightmare what do you do, clearly their staff are untrained and ******** of the dynamics of air travel Futhermore not a hint of an apology If you take a pet on holiday and travel with a pet it’s in the lap of the Gods You deal with ******** people untrained staff who will potentially spoil a well earned break you planned BOOOOOOOO to Bidvest Pet Lounge
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Anonymous
1 reviews | Active since Jan 2020
12 Apr 2025, 09:54
Bidvest Pet lounge Poor service
For those of us lucky enough To take a dog on holiday on an aeroplane very circumspect if you have to deal with the Bidvest Pet Lounge The rules change on every booking which is fair enough if they inform you before hand In our case this last time we booked the dog in and confirmed all was okay We then proceeded to the airport booked in and went to board At this point we get a call saying that the dogs could not be boarded s they were wearing collars. This relaxing little break hs suddenly become a nightmare what do you do, clearly their staff are untrained and ******** of the dynamics of air travel Futhermore not a hint of an apology If you take a pet on holiday and travel with a pet it’s in the lap of the Gods You deal with ******** people untrained staff who will potentially spoil a well earned break you planned BOOOOOOOO to Bidvest Pet Lounge
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