More a 4.5 than a 4 star

Been sourcing Pet Food and goods from Pet Hero for several years now. Plus: Respond promptly to queries both online and by telephone, have a wide range of products available and appear to be relatively accurate i.e. if it is or is not in stock. The Autoship system is a big plus, multiple options and scenario's that you can load for deliveries in advance. Have a points system which is great for a toy or such now and then. Minus: Since they do not keep everything in stock themselves, there may be delays in sourcing requested items - very annoying when stocks are low at home. Points expire sooner than expected - try buildup points to buy expensive chew toys - should give it 12 to 18 months. Notification well in advance of a product not in stock before the Autoship is due would be a plus - one of the issues that lead to delays.