Pet Hero
Claimed Business
|4.5|2 Reviews (last 12 months)|This business does not respond to reviews
Pet Hero
Claimed Business
|4.5
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
4.5|2 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About Pet Hero
How is Pet Hero rated on Hellopeter?
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
LOUIS N
1 reviews | Active since May 2022
21 Jan 2026, 06:38
More a 4.5 than a 4 star
Been sourcing Pet Food and goods from Pet Hero for several years now. Plus: Respond promptly to queries both online and by telephone, have a wide range of products available and appear to be relatively accurate i.e. if it is or is not in stock. The Autoship system is a big plus, multiple options and scenario's that you can load for deliveries in advance. Have a points system which is great for a toy or such now and then. Minus: Since they do not keep everything in stock themselves, there may be delays in sourcing requested items - very annoying when stocks are low at home. Points expire sooner than expected - try buildup points to buy expensive chew toys - should give it 12 to 18 months. Notification well in advance of a product not in stock before the Autoship is due would be a plus - one of the issues that lead to delays.
Helpful (0)
|Replies (0)LN
LOUIS N
1 reviews | Active since May 2022
21 Jan 2026, 06:38
More a 4.5 than a 4 star
Been sourcing Pet Food and goods from Pet Hero for several years now. Plus: Respond promptly to queries both online and by telephone, have a wide range of products available and appear to be relatively accurate i.e. if it is or is not in stock. The Autoship system is a big plus, multiple options and scenario's that you can load for deliveries in advance. Have a points system which is great for a toy or such now and then. Minus: Since they do not keep everything in stock themselves, there may be delays in sourcing requested items - very annoying when stocks are low at home. Points expire sooner than expected - try buildup points to buy expensive chew toys - should give it 12 to 18 months. Notification well in advance of a product not in stock before the Autoship is due would be a plus - one of the issues that lead to delays.
0
Replies (0)JF
Janice F
1 reviews | Active since Nov 2019
12 Sept 2025, 11:05
PROFESSIONAL, HELPFUL, FANTASTIC SERVICE
What a fantastic company. Such a pleasure doing business with them. I placed an order for a cooling wrap for my dog which should have been delivered 2 to 3 days after the order BUT on calling them and explaining my little dog needed it urgently they rushed the order to me and I received it the following morning. This company has friendly staff who actually love what they do and it shows by the FABULOUS SERVICE you receive. I recommend PET HERO to anyone who wants a hassle free, friendly, professional shopping experience.
Helpful (0)
|Replies (0)JF
Janice F
1 reviews | Active since Nov 2019
12 Sept 2025, 11:05
PROFESSIONAL, HELPFUL, FANTASTIC SERVICE
What a fantastic company. Such a pleasure doing business with them. I placed an order for a cooling wrap for my dog which should have been delivered 2 to 3 days after the order BUT on calling them and explaining my little dog needed it urgently they rushed the order to me and I received it the following morning. This company has friendly staff who actually love what they do and it shows by the FABULOUS SERVICE you receive. I recommend PET HERO to anyone who wants a hassle free, friendly, professional shopping experience.
0
Replies (0)