POOR SERVICE AND REFUND

I am writing to formally express my dissatisfaction with the service I have received from PC International, particularly regarding a faulty RAM issue and the ongoing delay in my refund.

I purchased a custom-built computer from your store in November last year, providing my specific requirements. The system was built and delivered as agreed, and I was initially satisfied with the product and service.

However, in April, one of the 32GB RAM modules failed. I returned my computer to your store, and it was confirmed that the machine only worked with one RAM stick installed. I was assisted by JJ, who informed me that the faulty RAM would be sent back to the supplier, and I was required to buy two temporary RAM modules while waiting for the replacement. I was told this would take two weeks.

Unfortunately, I received no updates during this time and had to follow up myself daily to get any information. After three weeks, I was finally contacted and informed that the new RAM was ready—but I had to pay an additional R1200 to upgrade. I paid the requested amount with the understanding that the difference from the temporary RAM would be refunded promptly.

It has now been over 10 days, and I am still waiting for my refund. Despite multiple follow-ups and emails, I continue to receive vague responses with no clear resolution. This is unacceptable, especially considering that I spent over R75,000 on this system.

I am requesting that my refund be processed immediately and that I receive written confirmation of this within 3 working days. Should this issue remain unresolved, I will escalate the matter to consumer protection authorities and share my experience publicly through reviews and social media platforms.

I trusted PC International with a major investment, and I expect better service and accountability in return