Paystack
1.8|119 reviews
MJvV
Marco Jansen van Vuuren
1 reviews | Active since Member
20 Apr 2026, 17:57
Review process
I’m extremely disappointed with the level of customer service. My account has been in the compliance review process for over two weeks with little to no communication. When I do receive a response, new issues are raised each time, a process that can take 5 minutes to resolve takes weeks because of incompetence and the extremely long time they take to answer emails.
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Replies (1)Paystack's replyOfficial
21 Apr 2026, 08:58Hi Marco, thank you for your feedback, and we’re sorry for the frustration caused during the review process. We’ve checked your case and can confirm that our team has been actively engaging with you, with the most recent update sent a few days ago requesting additional information due to incomplete documentation. We’re keen to move things forward and get your account fully activated, so please respond to our last email when you can, and we’ll prioritise assisting you further.
Best regards,
Paystack's reply21 Apr 2026, 08:58
Official
Hi Marco, thank you for your feedback, and we’re sorry for the frustration caused during the review process. We’ve checked your case and can confirm that our team has been actively engaging with you, with the most recent update sent a few days ago requesting additional information due to incomplete documentation. We’re keen to move things forward and get your account fully activated, so please respond to our last email when you can, and we’ll prioritise assisting you further.
Best regards,