Extremely poor service, no accountability, and zero communication after 6 weeks

Extremely poor service, no accountability, and zero communication after 6 weeks We app**** to activate our business on Paystack in mid-February 2026. What followed was one of the most frustrating and unprofessional experiences I have had with a financial service provider. The process started on 17 February 2026. Our contact, Janet from the Paystack Reviews team, asked us to provide a fully functioning website with relevant policies before they could proceed. Fair enough. We were still in development, so we communicated this honestly and asked whether the policies could be submitted via email in the meantime. The answer was no. The website had to be live first. We launched our website on 23 March 2026. We immediately notified Janet, who came back the next day asking for an NPO certificate, a signed constitution, and an executive member mandate, clearly having misread our business entirely. We are a registered for-profit technology company, not an NPO. We explained this clearly, outlined our business model in detail, and even offered to schedule a call to walk them through our structure. Janet's response on 24 March was a single generic line: the matter had been escalated to their "review escalation team" and we would hear back once the activation was completed. That was the last real response we received from Paystack. We followed up again on 26 March, 27 March, and 30 March, three emails in five days, with no reply whatsoever. Not even an automated acknowledgement. I also attempted to reach them by telephone. Nothing. By 1 April 2026, more than 6 weeks after our original application, I was forced to send a formal complaint stating that if we did not receive a definitive update by end of business the following day, we would consider our application cancelled, as we cannot partner with a provider that ignores its clients. Key issues: The activation process dragged on for over 6 weeks with no resolution. Paystack failed to properly assess our business type, requesting NPO documents for a registered for-profit company. After 24 March they went completely silent, with no responses to repeated follow-ups by email or phone. No SLA is communicated, there is no escalation path, and there is zero accountability. This is deeply disappointing for a payment provider operating in South Africa. We were genuinely excited about the integration and even raised the possibility of NGO-related preferential rates. Instead, we have been treated with complete indifference. If your business model is even slightly outside the ordinary, be warned. You may find yourself in a communication black hole with no support and no way forward.