Deel Local Payroll, powered by PaySpace
3|17 reviews
RK
Rofhiwa K
1 reviews | Active since Member
10 Dec 2025, 10:42
Lack of support
I am extremely disappointed with the service I received from Payspace. Yesterday was the final day of my grace period for submitting the EMP501, and I will now incur penalties due to the lack of support. I logged a query and followed up multiple times via email and phone, yet no solution was provided. Instead, I was repeatedly told that the owner of the ticket would contact me, and 26 hours have passed with no feedback.
Please address this matter urgently. 808860
Helpful (0)
Replies (2)0
Replies (2)Deel Local Payroll, powered by PaySpace's replyOfficial
10 Dec 2025, 10:51Hello Rofhiwa,
Thank you for sharing your feedback. We understand how stressful critical reporting periods can be and appreciate you bringing your experience to our attention. Please be assured that we have escalated your feedback and the details of your case (ticket 808860) to our support team for urgent investigation. Someone will reach out to you directly to assist and provide clarity on the next steps.
The Deel Local Payroll Team
Thank you for sharing your feedback. We understand how stressful critical reporting periods can be and appreciate you bringing your experience to our attention. Please be assured that we have escalated your feedback and the details of your case (ticket 808860) to our support team for urgent investigation. Someone will reach out to you directly to assist and provide clarity on the next steps.
The Deel Local Payroll Team
Best regards,
Deel Local Payroll, powered by PaySpace's reply10 Dec 2025, 10:51
Official
Hello Rofhiwa,
Thank you for sharing your feedback. We understand how stressful critical reporting periods can be and appreciate you bringing your experience to our attention. Please be assured that we have escalated your feedback and the details of your case (ticket 808860) to our support team for urgent investigation. Someone will reach out to you directly to assist and provide clarity on the next steps.
The Deel Local Payroll Team
Thank you for sharing your feedback. We understand how stressful critical reporting periods can be and appreciate you bringing your experience to our attention. Please be assured that we have escalated your feedback and the details of your case (ticket 808860) to our support team for urgent investigation. Someone will reach out to you directly to assist and provide clarity on the next steps.
The Deel Local Payroll Team
Best regards,
Deel Local Payroll, powered by PaySpace's replyOfficial
10 Dec 2025, 12:35Dear Rofhiwa,Thank you for taking the time to speak with our Support Manager regarding your query. As discussed, your case has been escalated for further assistance so we can troubleshoot the specific issue you’re experiencing. We understand the time-sensitive nature of your request and are treating it with high urgency. We will keep you updated on the progress through our support desk.
The Deel Local Payroll Team
The Deel Local Payroll Team
Best regards,
Deel Local Payroll, powered by PaySpace's reply10 Dec 2025, 12:35
Official
Dear Rofhiwa,Thank you for taking the time to speak with our Support Manager regarding your query. As discussed, your case has been escalated for further assistance so we can troubleshoot the specific issue you’re experiencing. We understand the time-sensitive nature of your request and are treating it with high urgency. We will keep you updated on the progress through our support desk.
The Deel Local Payroll Team
The Deel Local Payroll Team
Best regards,