Unallocated Payments and Zero Accountability – Urgent Resolution Required

To the PayCity Management Team, I am writing this out of sheer frustration regarding multiple traffic fine payments made through your platform that have not been allocated to the relevant authorities.Despite having paid these fines in via PayCity, they still appear as "outstanding" on official systems. This has left me in a precarious legal position, as I am now uncertain of my actual standing regarding my driving record and potential enforcement actions.The core issues are as follows:Non-Allocation: Funds have been paid from my account, but the status of the fines remains unchanged.Poor Customer Support: Every time I attempt to resolve this through your help desk, I am "sent around" with no definitive answers or proof of transfer to the municipality.Lack of Transparency: I have received no confirmation that these payments have been successfully reconciled with the traffic department.I have acted in good faith by using your service to settle my debts. It is unacceptable that I am now forced to do the administrative legwork to find my own money.Required Action:Provide immediate Proof of Payment or reconciliation certificates for all fines paid through my profile.Confirm that these payments have been pushed to the respective municipal databases.A direct contact person to resolve this without further runaround.I look forward to your prompt response before I escalate this matter to the National Consumer Commission.

Regards Lopang [email protected]