Exceptional care that changed my experience of needles completely

I would like to take a moment to recognise truly exceptional service from PathCare.

On 27 February 2026, while I was in hospital for a rhizotomy procedure, a staff member named Ena assisted me with a blood draw. I have a severe fear of needles - not just blood draws, but anything involving needles is extremely distressing for me and usually leaves a lasting emotional impact.

However, Ena approached me with such kindness, patience, and a calm, reassuring presence that she completely changed that experience for me.

For the first time, I felt safe and at ease during a procedure that would normally leave me overwhelmed.

What stands out the most is that nearly a month later, I still think about that moment and instead of anxiety, it makes me smile. That is something I never thought I would say about any needle-related experience.

In a world where it’s easy to complain about poor service (and I have, when necessary), I believe it’s just as important to recognise when someone goes above and beyond. Ena is a true asset to PathCare, and I sincerely hope she receives the recognition she deserves.

Thank you, PathCare, for having staff who remind patients that healthcare can still feel human.