Billing and unauthorised medical tests

Pathcare consistently time and again submits invoices where medical aid rejects the claim on the basis that the test was not part of the profile requested. This practice is evidenced by many other similar experiences on Hellopeter - and yet they continue to do it. This has happened on 3 occasions over the past two years in respect of my elderly mother. Even the medical aid administrator has advised that my mother should not be liable if Pathcare cannot provide proof of the test request. Pathcare then hand you over to a debt collector. When you ask the debt collector for proof of the test request - it is not forthcoming. When the first doesn't succeed, it seems to then be handed over to another debt collector and the same story plays out. Now I have been told that I cannot resolve this for my 90 year old mother who is on palliative care - she must approve that I can resolve it for her! So no matter what you do with Pathcare - they seemingly continue to invoice for tests not requested, make it impossible for you to resolve and refuse to assist in resolving an issue they have created. I will have no choice now but to take this to the OHSC and the Consumer Ombud.