Incompetence makes my blood boil

Incompetence at its best .Didn't submit claims on time and on the correct forms. Submitted claims twice. After several telephonically conversations and emails they proceeded to send it to lawyers. The medical aid clearly stated the problem. They just ignored it. Please think twice when using them. This is now almost a year since we engaged with them over this matter. I think they don't know how to fix their mistake. An apology is owed for all the inconvenience they caused. ( time and money wasted)