Panorama Veterinary Clinic and Specialist Centre
Claimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Panorama Veterinary Clinic and Specialist Centre
Claimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCB
Crystel B
1 reviews | Active since Jan 2020
7 May 2026, 07:53
AVOID! Pet Love doesn't live here!
Not even worth the 1 star! I have been to many vets all over SA, we lived an adventurous life and that came with plenty uncer*****ies. This one is by far the worst ever. Too many young "doctors" to make the practice look pretty, yet no experience, no proper care, no communication - cannot even take an admin request. It's all about the money!!! What more can you expect in Cape Town. Pets must be show ornaments because they are unable to cherish a life.
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Crystel B
1 reviews | Active since Jan 2020
7 May 2026, 07:53
AVOID! Pet Love doesn't live here!
Not even worth the 1 star! I have been to many vets all over SA, we lived an adventurous life and that came with plenty uncer*****ies. This one is by far the worst ever. Too many young "doctors" to make the practice look pretty, yet no experience, no proper care, no communication - cannot even take an admin request. It's all about the money!!! What more can you expect in Cape Town. Pets must be show ornaments because they are unable to cherish a life.
0
Replies (0)LW
Liezl W
1 reviews | Active since Jan 2020
25 Apr 2026, 08:59
Bullying vs helping
I was at Panorama vet on April 13th @ about 19h00 with a kitten, barely two weeks old that someone had dropped off with at my home. I Took the kitten there because it was late in the evening. Wenn I arrived the waiting room had several people in the area. I approached reception and was initially greeted by a young, friendly receptionist. I told her my story and she gave me a stray form to complete. Whilst this was happening there was another woman, Rene-she seemed to be in charge of reception-she then joined our conversation. She then halted the process and said there is a lovely rescue or someone that fosters kittens that we can try. I said to her that I don't have the capacity for any of that, I would juts like to leave the kitten with them. She then told me that no man, she'll get me the persons number and I can just make contact with them. I again said that I am sorry but I don't have the capacity for that, if she can please make contact with these people and they can collect there as they are 24 hours and I am just going to complete the form and leave the kitten with them. She was friendly up until this point and wenn I refused this time she started getting upset. She told me that she is just asking me to call these people, they are very kind and to make arrangements with them. I told her again that I didn't have the capacity for that and that I would just like to please leave the kitten with them. At that point I just started completing the stray form and whilst I was doing this she was saying a lot of things to me, quite audibly for everyone to hear. I cant recall exactly what she was saying but then she asked me if I am listening and I told her no. She then was going off again to which I told her she had an attitude problem to which she exploded, telling me that she was asking me to help her out and I wouldn't even do that. It is now the evening so it's night shift they are short-staffed and what are they supposed to do with this kitten. Do I want her to call the SPCA or AACL to tomorrow and let the kitten go through their processes. She was basically guilt-tripping me. I then completed the form and gave her the kitten. At this point the client next to me who had heard all this and had spoken to me at the door wenn I first arrived had joined the conversation and had said to Rene that she doesn't mind getting in contact with this foster person and that she would take the cat there, at which Rene told her no, that she would handle the situation-she did this with the same abrupt and abrasive way she had been talking to me since I upset her. She then proceeded to tell me that Panorama is NOT there for strays, next time I should go to AACL, SPCA, etc. Wenn I gave her the food I had brought with for the kitten she told me quite rudely that she didn't want any of that, she wanted nothing from me. I then walked out and left but I was so angry, humiliated and appalled. What really irks me is that this is a 24hour animal hospital and this is how people who don't know where else to go get treated. I was clearly being bul**** and what is even more sad is that no one else behind that counter thought to get involved and tell this person that they could take over. I can understand policies and protocols but bullying is not on. It was really disgusting. The fact that we can empathize with animals but not people is such a sad reality.
Helpful (0)
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Liezl W
1 reviews | Active since Jan 2020
25 Apr 2026, 08:59
Bullying vs helping
I was at Panorama vet on April 13th @ about 19h00 with a kitten, barely two weeks old that someone had dropped off with at my home. I Took the kitten there because it was late in the evening. Wenn I arrived the waiting room had several people in the area. I approached reception and was initially greeted by a young, friendly receptionist. I told her my story and she gave me a stray form to complete. Whilst this was happening there was another woman, Rene-she seemed to be in charge of reception-she then joined our conversation. She then halted the process and said there is a lovely rescue or someone that fosters kittens that we can try. I said to her that I don't have the capacity for any of that, I would juts like to leave the kitten with them. She then told me that no man, she'll get me the persons number and I can just make contact with them. I again said that I am sorry but I don't have the capacity for that, if she can please make contact with these people and they can collect there as they are 24 hours and I am just going to complete the form and leave the kitten with them. She was friendly up until this point and wenn I refused this time she started getting upset. She told me that she is just asking me to call these people, they are very kind and to make arrangements with them. I told her again that I didn't have the capacity for that and that I would just like to please leave the kitten with them. At that point I just started completing the stray form and whilst I was doing this she was saying a lot of things to me, quite audibly for everyone to hear. I cant recall exactly what she was saying but then she asked me if I am listening and I told her no. She then was going off again to which I told her she had an attitude problem to which she exploded, telling me that she was asking me to help her out and I wouldn't even do that. It is now the evening so it's night shift they are short-staffed and what are they supposed to do with this kitten. Do I want her to call the SPCA or AACL to tomorrow and let the kitten go through their processes. She was basically guilt-tripping me. I then completed the form and gave her the kitten. At this point the client next to me who had heard all this and had spoken to me at the door wenn I first arrived had joined the conversation and had said to Rene that she doesn't mind getting in contact with this foster person and that she would take the cat there, at which Rene told her no, that she would handle the situation-she did this with the same abrupt and abrasive way she had been talking to me since I upset her. She then proceeded to tell me that Panorama is NOT there for strays, next time I should go to AACL, SPCA, etc. Wenn I gave her the food I had brought with for the kitten she told me quite rudely that she didn't want any of that, she wanted nothing from me. I then walked out and left but I was so angry, humiliated and appalled. What really irks me is that this is a 24hour animal hospital and this is how people who don't know where else to go get treated. I was clearly being bul**** and what is even more sad is that no one else behind that counter thought to get involved and tell this person that they could take over. I can understand policies and protocols but bullying is not on. It was really disgusting. The fact that we can empathize with animals but not people is such a sad reality.
0
Replies (0)WG
Werner G
1 reviews | Active since Jan 2020
6 Mar 2026, 17:36
What a disaster...
What a disaster. Never again. We organised for assistance with our three older Boston Terriers before taking them for their annual vaccinations. After waiting approximately 25 minutes, someone eventually came to assist my wife. Unfortunately, the staff member did not keep the leash secure, which resulted in one of our dogs getting loose and attacking another dog in the waiting area. Following this, my wife was taken into a consulting room where she waited another 25 minutes for the vet to bring the injections. There was no apology for the delay or the earlier incident. The only comment made was: “We’ve seen worse than this.” The only logical explanation is that the practice is severely overbooked and the staff are stretched too thin to manage the number of animals being brought in. That is genuinely disappointing, especially considering the many positive reviews online. I have no doubt that the veterinarians themselves are competent, but the practice appears to be managed in a way that prioritises volume over proper care and attention. When you take pets to a veterinary practice, you expect professionalism, proper handling of animals, and at the very least basic courtesy when things go wrong. Unfortunately, none of those expectations were met during this visit.
Helpful (0)
|Replies (0)WG
Werner G
1 reviews | Active since Jan 2020
6 Mar 2026, 17:36
What a disaster...
What a disaster. Never again. We organised for assistance with our three older Boston Terriers before taking them for their annual vaccinations. After waiting approximately 25 minutes, someone eventually came to assist my wife. Unfortunately, the staff member did not keep the leash secure, which resulted in one of our dogs getting loose and attacking another dog in the waiting area. Following this, my wife was taken into a consulting room where she waited another 25 minutes for the vet to bring the injections. There was no apology for the delay or the earlier incident. The only comment made was: “We’ve seen worse than this.” The only logical explanation is that the practice is severely overbooked and the staff are stretched too thin to manage the number of animals being brought in. That is genuinely disappointing, especially considering the many positive reviews online. I have no doubt that the veterinarians themselves are competent, but the practice appears to be managed in a way that prioritises volume over proper care and attention. When you take pets to a veterinary practice, you expect professionalism, proper handling of animals, and at the very least basic courtesy when things go wrong. Unfortunately, none of those expectations were met during this visit.
0
Replies (0)WS
Wendy S
1 reviews | Active since Jan 2020
29 Oct 2025, 12:38
VERY Disappointed
I write this with a heavy heart, as I’ve always been a strong advocate for your practice. However, my recent experience has left me deeply disappointed and frustrated. On the 30th, I brought May in because she was clearly unwell. Despite multiple tests and consultations, no one could provide a diagnosis or even a clear direction. This week, I was advised to proceed with an invasive procedure involving a camera down her throat. I nearly agreed—until I sought a second opinion. To my absolute shock, the other vet diagnosed her immediately: Kennel Cough. I cannot understand how this was missed, especially after I shared videos of her symptoms. This is a common condition that should have been identified early on. Instead, I spent a significant amount of money and endured days of uncer*****y, while May continued to suffer. I am extremely upset. This experience has shaken my trust, and I feel let down by a team I once wholeheartedly supported.
Helpful (0)
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Wendy S
1 reviews | Active since Jan 2020
29 Oct 2025, 12:38
VERY Disappointed
I write this with a heavy heart, as I’ve always been a strong advocate for your practice. However, my recent experience has left me deeply disappointed and frustrated. On the 30th, I brought May in because she was clearly unwell. Despite multiple tests and consultations, no one could provide a diagnosis or even a clear direction. This week, I was advised to proceed with an invasive procedure involving a camera down her throat. I nearly agreed—until I sought a second opinion. To my absolute shock, the other vet diagnosed her immediately: Kennel Cough. I cannot understand how this was missed, especially after I shared videos of her symptoms. This is a common condition that should have been identified early on. Instead, I spent a significant amount of money and endured days of uncer*****y, while May continued to suffer. I am extremely upset. This experience has shaken my trust, and I feel let down by a team I once wholeheartedly supported.
0
Replies (0)AJ
Anthony J
1 reviews | Active since Jan 2020
25 May 2025, 08:18
Panorama vet holds you to ransom and takes no responsibility for there mistakes.
We took our beautiful Great Dane in to be spayed. We collected her late that afternoon. When she got home she was cold and disorientated. We called Panorama vet and they said it was normal after general anesthetic. The next morning she couldn't stand up, her heart was racing and she was still cold. We had to carry her on a blanket to the car and rushed her back to Panorama vet. The Vet checked her out and said that she was bleeding internally and that they would have to operate again. Before they would do this a letter of consent was presented to us stating that the operation to fix their mistake would cost a minimum of R10 000 to R12 000. If we didn't sign it they wouldn't operate. So we were forced to to try and save our beloved pet. We left the vet and about 30 minutes later they called to say her heart had stopped and they were trying to resuscitation. Unfortunately it was unsuccessful and we lost our beautiful healthy Oreo. Needless to say we are devastated. In my opinion Panorama vet is just a money making practice. I feel sorry for the Vets and staff as they were clearly embarrassed when asking us to sign the consent form. I'm not going to leave it here and hope that they respond.
Helpful (0)
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Anthony J
1 reviews | Active since Jan 2020
25 May 2025, 08:18
Panorama vet holds you to ransom and takes no responsibility for there mistakes.
We took our beautiful Great Dane in to be spayed. We collected her late that afternoon. When she got home she was cold and disorientated. We called Panorama vet and they said it was normal after general anesthetic. The next morning she couldn't stand up, her heart was racing and she was still cold. We had to carry her on a blanket to the car and rushed her back to Panorama vet. The Vet checked her out and said that she was bleeding internally and that they would have to operate again. Before they would do this a letter of consent was presented to us stating that the operation to fix their mistake would cost a minimum of R10 000 to R12 000. If we didn't sign it they wouldn't operate. So we were forced to to try and save our beloved pet. We left the vet and about 30 minutes later they called to say her heart had stopped and they were trying to resuscitation. Unfortunately it was unsuccessful and we lost our beautiful healthy Oreo. Needless to say we are devastated. In my opinion Panorama vet is just a money making practice. I feel sorry for the Vets and staff as they were clearly embarrassed when asking us to sign the consent form. I'm not going to leave it here and hope that they respond.
0
Replies (0)EP
RG
Romano G
1 reviews | Active since Jan 2020
5 Nov 2024, 11:17
Animal Physiotherapy after cruciate surgery (TPLO)
This review is more for Equine-Librium, a Veterinary Physiothe****** clinic that was referred to me by the Panorama specialist centre. The doctors, nurses and staff at Panorama were excellent in the handling of my dog Romy who had cruciate surgery on her left hind leg. But Romy's recovery has been remarkable, mostly due to the great treatment by physiothe******, Monica Esterhuizen at Equine-Librium Veterinary Physiothe******s (next door to Panorama Veterinary Clinic and Specialist Centre). Her understanding of a dog's anatomy, her gentle approach to handling Romy, and her astute knowledge of how to nurse the strength and muscle back into Romy's leg, has been admirable. Her climbing into the Hyrdo-therapy tank with Romy was an amazing thing to watch. I highly recommend these services: Panorama Veterinary Clinic & Specialist Centre, and Equine-Librium Clinic in Cape Town.
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Romano G
1 reviews | Active since Jan 2020
5 Nov 2024, 11:17
Animal Physiotherapy after cruciate surgery (TPLO)
This review is more for Equine-Librium, a Veterinary Physiothe****** clinic that was referred to me by the Panorama specialist centre. The doctors, nurses and staff at Panorama were excellent in the handling of my dog Romy who had cruciate surgery on her left hind leg. But Romy's recovery has been remarkable, mostly due to the great treatment by physiothe******, Monica Esterhuizen at Equine-Librium Veterinary Physiothe******s (next door to Panorama Veterinary Clinic and Specialist Centre). Her understanding of a dog's anatomy, her gentle approach to handling Romy, and her astute knowledge of how to nurse the strength and muscle back into Romy's leg, has been admirable. Her climbing into the Hyrdo-therapy tank with Romy was an amazing thing to watch. I highly recommend these services: Panorama Veterinary Clinic & Specialist Centre, and Equine-Librium Clinic in Cape Town.
0
Replies (0)VN
Vashni N
1 reviews | Active since Jan 2020
12 Jun 2023, 04:59
My bulldog came out of Panorama with a SEVERE injury that has drastically changed his life and ours
If I have one regret in life it is taking my bulldog, Higgins, to Dr. Michael (first name) at Panorama for an airway operation in January 2023. Prior to the operation, Higgins used to go for 45 minute to 1 hour nature trail walks every day. Now, 5 months later, he is confined to walking 10 minutes at most at a time, and even then, he comes away limping. The lameness only temporarily subsides if I spend 15 minutes at least a couple of times a day icing him. Since the operation that led to his SEVERE limp, Higgins has been to Acuvet (Dr Barry - first name), TAH Belleville (Dr Ian - first name) and Vetscape (Dr Charlie - first name). They all concluded that it was an injury. Dr. Barry had treated Higgins with his laser machine (for arthritis) a mere *2 days* before the airway operation at Panorama and he was happy with the way Higgins was moving. Said we didn't need to see each other for another 5 weeks. Dr. Ian (head of surgery) took x-rays and did an ultrasound and manipulation. He stated that he suspected a "tear of / damage to the medial joint capsule and the medial glenohumeral ligaments." Dr. Charlie filled in the insurance form as an accident after seeing videos of Higgins on his nature walk merely 2 days prior to the operation and then seeing him the night he got back home. Dr. Charlie had also conducted a full assessment on Higgins. On the other hand, when I confronted Dr. Michael and tried to hold him/his veterinary practice accountable and I warned him that I would be reporting him to Vet Council, he clearly had his lawyers write me a letter. I quote his email to me: "I would have liked to help. However, your spurious allegations sadden me as they are patently and intentionally fallacious, inflammatory, unfair on me and my dedicated staff, and not helpful for Higgins." Warning to anyone who tries to hold this vet accountable. He takes responsibility for nothing! You trust this vet with your loved ones at your own risk. My experience: Panorama really doesn't care about your beloved pet. I should have turned and walked out the door when I saw with my very own eyes during the consultation, Dr. Michael pull Higgins towards him by the front leg. Huh? Which vet pulls a bulldog (or any dog) towards them by the leg? I then warned him to be careful with his shoulder. Didn't matter. Gone on deaf ears. A suspected torn shoulder joint while being admitted for a frigging airway operation at Panorama, after he was told to be careful? How??? This young dog (2.5 years old now) has endured so much pain, so many rounds of sedation, anaesthetic, manipulation, injections, catheters, anti-inflammatory meds, icing, Arnica ice gel, change of dog food to get more Omegas, allergic reactions, itchy paws, eczema...because someone at Panorama (ahem, looking at you Dr. Michael) didn't listen to me during the consultation. Worse still, he is bored out of his mind because the life he used to have was taken away from him by someone I entrusted him to. This weekend, I had to keep him at home all weekend. I had to keep him stimulated by giving him treats that he had to apply his mind to. He has put on 2 kgs and lost muscle mass because of his lack of movement these days. This only exacerbates the effect of the injury. Higgins will NEVER be the same again. Neither will we while Higgins is in our care. We can barely get out of the house. I had to cancel a planned overseas holiday that we booked in October last year (and pay a penalty) because no-one will be able to take care of him and watch him and monitor his pain levels and know when he needs to have a rest day. I've spent at least 3 times the cost of the airway operation (and counting) just to try and rehabilitate Higgins after the damage he has suffered. The extent of his shoulder injury is mind boggling. Panorama doesn't listen, doesn't appear to care and worse still, doesn't care that you know Panorama doesn't care.
Helpful (0)
|Replies (0)VN
Vashni N
1 reviews | Active since Jan 2020
12 Jun 2023, 04:59
My bulldog came out of Panorama with a SEVERE injury that has drastically changed his life and ours
If I have one regret in life it is taking my bulldog, Higgins, to Dr. Michael (first name) at Panorama for an airway operation in January 2023. Prior to the operation, Higgins used to go for 45 minute to 1 hour nature trail walks every day. Now, 5 months later, he is confined to walking 10 minutes at most at a time, and even then, he comes away limping. The lameness only temporarily subsides if I spend 15 minutes at least a couple of times a day icing him. Since the operation that led to his SEVERE limp, Higgins has been to Acuvet (Dr Barry - first name), TAH Belleville (Dr Ian - first name) and Vetscape (Dr Charlie - first name). They all concluded that it was an injury. Dr. Barry had treated Higgins with his laser machine (for arthritis) a mere *2 days* before the airway operation at Panorama and he was happy with the way Higgins was moving. Said we didn't need to see each other for another 5 weeks. Dr. Ian (head of surgery) took x-rays and did an ultrasound and manipulation. He stated that he suspected a "tear of / damage to the medial joint capsule and the medial glenohumeral ligaments." Dr. Charlie filled in the insurance form as an accident after seeing videos of Higgins on his nature walk merely 2 days prior to the operation and then seeing him the night he got back home. Dr. Charlie had also conducted a full assessment on Higgins. On the other hand, when I confronted Dr. Michael and tried to hold him/his veterinary practice accountable and I warned him that I would be reporting him to Vet Council, he clearly had his lawyers write me a letter. I quote his email to me: "I would have liked to help. However, your spurious allegations sadden me as they are patently and intentionally fallacious, inflammatory, unfair on me and my dedicated staff, and not helpful for Higgins." Warning to anyone who tries to hold this vet accountable. He takes responsibility for nothing! You trust this vet with your loved ones at your own risk. My experience: Panorama really doesn't care about your beloved pet. I should have turned and walked out the door when I saw with my very own eyes during the consultation, Dr. Michael pull Higgins towards him by the front leg. Huh? Which vet pulls a bulldog (or any dog) towards them by the leg? I then warned him to be careful with his shoulder. Didn't matter. Gone on deaf ears. A suspected torn shoulder joint while being admitted for a frigging airway operation at Panorama, after he was told to be careful? How??? This young dog (2.5 years old now) has endured so much pain, so many rounds of sedation, anaesthetic, manipulation, injections, catheters, anti-inflammatory meds, icing, Arnica ice gel, change of dog food to get more Omegas, allergic reactions, itchy paws, eczema...because someone at Panorama (ahem, looking at you Dr. Michael) didn't listen to me during the consultation. Worse still, he is bored out of his mind because the life he used to have was taken away from him by someone I entrusted him to. This weekend, I had to keep him at home all weekend. I had to keep him stimulated by giving him treats that he had to apply his mind to. He has put on 2 kgs and lost muscle mass because of his lack of movement these days. This only exacerbates the effect of the injury. Higgins will NEVER be the same again. Neither will we while Higgins is in our care. We can barely get out of the house. I had to cancel a planned overseas holiday that we booked in October last year (and pay a penalty) because no-one will be able to take care of him and watch him and monitor his pain levels and know when he needs to have a rest day. I've spent at least 3 times the cost of the airway operation (and counting) just to try and rehabilitate Higgins after the damage he has suffered. The extent of his shoulder injury is mind boggling. Panorama doesn't listen, doesn't appear to care and worse still, doesn't care that you know Panorama doesn't care.
0
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