Oral-B South Africa
Unclaimed Business
|1.8|4 Reviews (last 12 months)|This business does not respond to reviews
Oral-B South Africa
Unclaimed Business
|1.8
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Japie B
1 reviews | Active since Nov 2014
19 May 2026, 19:29
No charging light and low battery warning
I bought a new Oral-b toothbrush from Dischem. Got it delivered and for a start they ignored the delivery instructions. The vilality 100 toothbrush does not have a charging light, thus there is no warning for a low battery. Nowhere could is see this important details in advance. Not happy with this degraded bad product all at.
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Japie B
1 reviews | Active since Nov 2014
19 May 2026, 19:29
No charging light and low battery warning
I bought a new Oral-b toothbrush from Dischem. Got it delivered and for a start they ignored the delivery instructions. The vilality 100 toothbrush does not have a charging light, thus there is no warning for a low battery. Nowhere could is see this important details in advance. Not happy with this degraded bad product all at.
0
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yusuf A
1 reviews | Active since Sept 2014
3 Jan 2026, 09:33
Oral-B refuses to aknowlaged defective product
I am submitting this complaint against Oral-B (Procter & Gamble) regarding an electric toothbrush that has developed internal corrosion and deterioration despite being used and maintained correctly. I have been using Oral-B electric toothbrushes for over 25 years and am fully fami**** with proper cleaning, drying, and storage procedures. The product in question was maintained strictly according to Oral-B’s own care guidelines. Despite this, I discovered corrosion and internal damage, which should not occur in a sealed, water-resistant device designed for daily use in a bathroom environment. When I contacted Oral-B Consumer Care, they dismissed the issue outright and attributed the problem to improper care, without inspecting the device or providing any technical explanation. This response assumes user fault and avoids addressing the core issue of product durability and moisture resistance. In my view, this response is unreasonable and unfair, particularly given the nature of the product and its intended use. An electric toothbrush is reasonably expected to withstand exposure to water and humidity over its normal lifespan without internal corrosion. This matter falls under the Consumer Protection Act of South Africa, specifically: Section 55: The right to receive goods that are of good quality, durable, and reasonably suitable for the purpose for which they are intended. Section 56: The imp**** warranty of quality, which protects consumers against defects that render goods unsafe or not durable under normal use. Premature internal corrosion under normal usage conditions suggests either a manufacturing defect, inadequate sealing, or substandard materials, none of which should be attributed to the consumer. I am requesting that this complaint be reviewed and that Oral-B be required to: Reconsider their position without presuming misuse, and Provide an appropriate remedy in line with the CPA (repair, replacement, or refund). I trust that this matter will be handled fairly and in accordance with South African consumer law.
Helpful (0)
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yusuf A
1 reviews | Active since Sept 2014
3 Jan 2026, 09:33
Oral-B refuses to aknowlaged defective product
I am submitting this complaint against Oral-B (Procter & Gamble) regarding an electric toothbrush that has developed internal corrosion and deterioration despite being used and maintained correctly. I have been using Oral-B electric toothbrushes for over 25 years and am fully fami**** with proper cleaning, drying, and storage procedures. The product in question was maintained strictly according to Oral-B’s own care guidelines. Despite this, I discovered corrosion and internal damage, which should not occur in a sealed, water-resistant device designed for daily use in a bathroom environment. When I contacted Oral-B Consumer Care, they dismissed the issue outright and attributed the problem to improper care, without inspecting the device or providing any technical explanation. This response assumes user fault and avoids addressing the core issue of product durability and moisture resistance. In my view, this response is unreasonable and unfair, particularly given the nature of the product and its intended use. An electric toothbrush is reasonably expected to withstand exposure to water and humidity over its normal lifespan without internal corrosion. This matter falls under the Consumer Protection Act of South Africa, specifically: Section 55: The right to receive goods that are of good quality, durable, and reasonably suitable for the purpose for which they are intended. Section 56: The imp**** warranty of quality, which protects consumers against defects that render goods unsafe or not durable under normal use. Premature internal corrosion under normal usage conditions suggests either a manufacturing defect, inadequate sealing, or substandard materials, none of which should be attributed to the consumer. I am requesting that this complaint be reviewed and that Oral-B be required to: Reconsider their position without presuming misuse, and Provide an appropriate remedy in line with the CPA (repair, replacement, or refund). I trust that this matter will be handled fairly and in accordance with South African consumer law.
0
Replies (0)MP
Muhammad P
1 reviews | Active since May 2020
21 Dec 2025, 23:57
Oral B - Stay Away
Very poor customer support/after-sales service. No way to get through telephonically. Email addresses are invalid. Finally managed to get through via an online form, got a response from Lerato, but then never responded again. Will never support the brand again.
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Muhammad P
1 reviews | Active since May 2020
21 Dec 2025, 23:57
Oral B - Stay Away
Very poor customer support/after-sales service. No way to get through telephonically. Email addresses are invalid. Finally managed to get through via an online form, got a response from Lerato, but then never responded again. Will never support the brand again.
0
Replies (0)AZ
Andrew Z
1 reviews | Active since Aug 2018
16 Oct 2025, 17:57
Oral-B Not a happier smile for all.
If I could give them zero stars I would. Toothbrush stopped working and still within warranty. Tried to get hold of Oral-B South Africa to no avail. Emailed them from website, got a reference number and then nothing. Chat feature on their website does not work. No response of Facebook. X, I only managed to get hold of USA. They could not help me. I even phoned the offices and wrote an email to reception for the product manager. Didn’t even respond. I bought a Philips Sonicare. I actually prefer it to the Oral-B, so I should probably thank them for their pathetic service. Don’t bother with them because if you have an issue, you are on your own. P&G must stand for Pay and Gamble.
Helpful (0)
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Andrew Z
1 reviews | Active since Aug 2018
16 Oct 2025, 17:57
Oral-B Not a happier smile for all.
If I could give them zero stars I would. Toothbrush stopped working and still within warranty. Tried to get hold of Oral-B South Africa to no avail. Emailed them from website, got a reference number and then nothing. Chat feature on their website does not work. No response of Facebook. X, I only managed to get hold of USA. They could not help me. I even phoned the offices and wrote an email to reception for the product manager. Didn’t even respond. I bought a Philips Sonicare. I actually prefer it to the Oral-B, so I should probably thank them for their pathetic service. Don’t bother with them because if you have an issue, you are on your own. P&G must stand for Pay and Gamble.
0
Replies (0)