Will my line ever get done

I app**** for a fibre line through MWEB and Openserve on 02 May 2026. On 04 May 2026 a gentleman came and installed the fibre from the pole to the new router in my house however due to some infrastructure issues it didn't work and so he escalated it. Since then both him and I have been escalating it but its 22 days later and nothing is being done. Openserve seem to have no urgency in getting the connection done while I lose productivity waiting for a line. The order number is 2890020.