BR
Bartosz R
Active since Jun 2012
4
Reviews
0
Industries
Reviews
4 reviews3 weeks ago
No effort at all from such a big company
I app**** for a line with MWEB and Openserve on 02 May 2026. On 04 May 2026 a man from Openserve came to connect from the pole to my house however it did not work due to an issue which him and I have since escalated with Openserve. I have tried to discuss the matter with MWEB but there is absolutely zero interest from MWEB to put pressure on Openserve to get this done after 22 days. Every time I call or send a message on their facebook contact I get an empty apology with basically a "well hopefully soon it will be done but we can't do anything". The service so far has been not even subpar but 0. At this point I wonder if the better option is not just to cancel.
1 reply
3 weeks ago
Will my line ever get done
I app**** for a fibre line through MWEB and Openserve on 02 May 2026. On 04 May 2026 a gentleman came and installed the fibre from the pole to the new router in my house however due to some infrastructure issues it didn't work and so he escalated it. Since then both him and I have been escalating it but its 22 days later and nothing is being done. Openserve seem to have no urgency in getting the connection done while I lose productivity waiting for a line. The order number is 2890020.
0 replies
20 months ago
Feels like I’ve been ****med
In May 2024 I had taken my wife’s car (Tiggo 4 Pro) in for a service (assuming it was the 45000km service as there was a stamp in the book for a 30000km service and we had purchased the car at 35000km. However I was informed that on their online system they cannot see evidence of this service having been done and thus I will need to pay to get a 30000km service done in order to maintain the warranty on the car and that I should find out from the dealer that I bought the car from as to the original 30000 service and then I can get a refund. I thus did this and lo and behold Chery Centurion provided me with a perfect invoice from that service. I thus sent it through to Chery Sandton for them to then sort the refund out between themselves and Chery Centurion. But here we are 5 months later without anything. For the longest time my emails were ignored then I emailed again and in September I got a reply that the advisor helping me had left the company but the issue was being escalated to the service manager who would get back to me on a Monday 16 September. Instead I only got an email a week later where my surname had now been misconstrued to Van Wyk because of the name on the original invoice from Chery centurion with a promise to follow up. Here we are a month later, nearly 5 months after the service and no feedback.
1 reply
27 months ago
Delays delays delays
It has been 9 non stop days of water coming through my ceiling in my kitchen. The damage now is way more than it would have been initially yet Bettersure continue to delay together with their *********** service providers who can “find the problem” but aren’t actually able to do the work I.e Eyakho Projects. I was promised on Friday that work would begin yesterday only to find out this Eyakho projects don’t do roofs. Another person was to do the work but he just took measurements. This has been a fight from start with me having to go on social media to get anywhere and for someone to finally email me but once again instead of work starting today it’s radio silence. Work on my roof must start today. Another delay is not acceptable!
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)