CUSTOMERS NOT VALUED AND TREATED WITH DISPRESECT

UNRELIABLE AND INEFFICIENIENT SERVICE On the 8 May at 12:31 openserve acknowledged my order for installation, then Friday 15 May at 17:22 installation booking was scheduled and confirmed for the following day 16/05/2026 from 08:00 -11:30 via their WhatsApp communication. Saturday 16/05/2026 I received the call from the technician who was supposed to come for installation, he re-confirmed the installation, after an hour I made a follow up with the technician and he started telling me stories of different addresses, then I logged on my account and told him what he is saying are excuses, I could tell the guy was not willing to come for installation anymore. I could hear him and his colleague at the background saying just say we shall come for installation just to make her happy, and indeed that is what he said after I called him for the third time and guess what they never came and did not even call me anymore.

I tried explaining to them that the installation took forever and I am running a business that need Wi-Fi connectivity full time, and he was just so cold together with his colleague.

i also made them aware that I will review their service, and they said it is ok that won't affect their company and job.

As I am writing this review the last time I spoke to the technician was 09:44 when they agreed with his colleague to give me a false promise just to get rid of me.