Oneplan Insurance
4.6|31,688 reviews
L
Luvo
1 reviews | Active since Member
28 May 2026, 11:23
Okay so what happened is that I bought medication and didn’t send an invoice for that, not knowing I have to send an invoice as no one told me to
Okay so what happened is that I bought medication and didn’t send an invoice for that, not knowing I have to send an invoice as no one told me to. When I tried to claim for a doctors visit weeks later I couldn’t as there was an invoice outstanding. Mamsy Chokwe was able to help with the refund process though, I give her/him 5 stars.
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Replies (1)Oneplan Insurance's replyOfficial
28 May 2026, 11:40Dear Luvo,
Thank you for taking the time to share your experience with us.
We regret the frustration, disappointment, and inconvenience you have described. However, following a thorough investigation, we would like to provide clarification regarding the communication process related to your claim.
Please note that SMS and email notifications were consistently sent to the contact details provided on your policy throughout the lifecycle of your claim. These communications are issued at key stages, including when a claim is registered, when its status changes (such as being marked as outstanding or rejected), and upon approval. This process ensures that you are informed of any outstanding documentation or additional information required for the assessment and finalisation of your claim.
We further acknowledge that Mamsy was able to assist you with the refund claims, and we trust that this matter has since progressed accordingly.
All communication and claim handling processes are conducted in line with our standard procedures and policy terms to ensure consistency and transparency for all clients.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us.
We regret the frustration, disappointment, and inconvenience you have described. However, following a thorough investigation, we would like to provide clarification regarding the communication process related to your claim.
Please note that SMS and email notifications were consistently sent to the contact details provided on your policy throughout the lifecycle of your claim. These communications are issued at key stages, including when a claim is registered, when its status changes (such as being marked as outstanding or rejected), and upon approval. This process ensures that you are informed of any outstanding documentation or additional information required for the assessment and finalisation of your claim.
We further acknowledge that Mamsy was able to assist you with the refund claims, and we trust that this matter has since progressed accordingly.
All communication and claim handling processes are conducted in line with our standard procedures and policy terms to ensure consistency and transparency for all clients.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Best regards,
Oneplan Insurance's reply28 May 2026, 11:40
Official
Dear Luvo,
Thank you for taking the time to share your experience with us.
We regret the frustration, disappointment, and inconvenience you have described. However, following a thorough investigation, we would like to provide clarification regarding the communication process related to your claim.
Please note that SMS and email notifications were consistently sent to the contact details provided on your policy throughout the lifecycle of your claim. These communications are issued at key stages, including when a claim is registered, when its status changes (such as being marked as outstanding or rejected), and upon approval. This process ensures that you are informed of any outstanding documentation or additional information required for the assessment and finalisation of your claim.
We further acknowledge that Mamsy was able to assist you with the refund claims, and we trust that this matter has since progressed accordingly.
All communication and claim handling processes are conducted in line with our standard procedures and policy terms to ensure consistency and transparency for all clients.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us.
We regret the frustration, disappointment, and inconvenience you have described. However, following a thorough investigation, we would like to provide clarification regarding the communication process related to your claim.
Please note that SMS and email notifications were consistently sent to the contact details provided on your policy throughout the lifecycle of your claim. These communications are issued at key stages, including when a claim is registered, when its status changes (such as being marked as outstanding or rejected), and upon approval. This process ensures that you are informed of any outstanding documentation or additional information required for the assessment and finalisation of your claim.
We further acknowledge that Mamsy was able to assist you with the refund claims, and we trust that this matter has since progressed accordingly.
All communication and claim handling processes are conducted in line with our standard procedures and policy terms to ensure consistency and transparency for all clients.
We trust that this clarifies the matter.
Kind regards,
Oneplan.
Best regards,