One cart are you there ?! You have gone AWOL

This could be such a useful business. In Johannesburg I have minimal issues but Cape Town has been a nightmare. Has this company grown too quickly and is now buckling under the pressure? The APP doesn't work efficiently, my order never arrived and the customer service whatsapp function isn’t working. It is absolutely useless. The call center is off and I have no way of finding out what happened to my order or asking for a refund. Seeing as no one has come Back to me, the business has gone AWOL as the contact centre is down , the whatsapp bot is confused - can I have my money back please ?