One Insurance Underwriting Managers (Pty) Ltd

Based on recent customer reviews, One Insurance Underwriting Managers (Pty) Ltd receives strongly polarised feedback. Brokers and direct policyholders consistently praise the personal touch, approachable staff, and rapid claim payouts, with the Port Elizabeth office and the absence of call centres frequently highlighted as differentiators. However, a recurring theme among detractors centres on third-party claims handling, where customers describe prolonged delays, poor communication, and unresolved matters stretching over many months. Concerns also surface around repair quality, parts sourcing, and unexpected administrative charges, suggesting service consistency varies sharply depending on claim type.