On Air deducting way after the account was settled.

i have been trying with no luck to get my refund back which they deducted now in March, for a decoder that was full paid in May 2025, i feel they are ******* and if i do not receive my money back i will go and open a theft case as this in not right, i owe them nothing... worst part they keep telling you, you will get a call soon and nobody calls you. i will fight this to the bitter end.