motor Ombudsman doesnt do their Job, they just ignore you

IN January 2026 i contacted the Motor ombudsman. i filed my papers and got a case nr. both sides arguments were filed and received in January. I have ow send more than 20 emails and phoned multiple times and have ot received any communication back from them. My car broke down again and had to wait for the case officer to come and investigate and inspect the engine. Its now more than 5 months later and I have not received anything back from them and I cant repair my vehicle until they have done the investigation.