Old School SA
2.1|109 reviews
Responds in 296 hours 8 min
BK
Banele K
1 reviews | Active since Member
20 May 2026, 16:42
Old School NEVER AGAIN!!!!
Pathetic and disgusting service. *********** people is what they do. You pay a lot of money for a poor quality garment. And then they reject your return using their return policy which lacks integrity. I was told I can send the poor product back via email after I explained that I wore it once and washed it. They then come around and tell me I can't return it back because I washed. When they agreed in writing that I can. Rather buy from your local black owned shops.
Helpful (0)
Replies (1)0
Replies (1)Old School SA's replyOfficial
25 May 2026, 11:13Good day, Banele
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your dissatisfaction with both the product received and your overall experience with our service. We understand your frustration regarding the return outcome and apologise for any confusion caused during the communication process.
Please note that our returns and warranty assessments are conducted in line with our company policy, which unfortunately does not allow us to process returns or refunds for garments that have been worn and washed, unless a manufacturing fault can be confirmed upon inspection.
While we understand that this is not the outcome you were hoping for, we are unfortunately unable to assist further in this matter.
Your feedback has been noted and will be shared with the relevant department for review as we continuously work to improve our customer experience and communication processes.
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your dissatisfaction with both the product received and your overall experience with our service. We understand your frustration regarding the return outcome and apologise for any confusion caused during the communication process.
Please note that our returns and warranty assessments are conducted in line with our company policy, which unfortunately does not allow us to process returns or refunds for garments that have been worn and washed, unless a manufacturing fault can be confirmed upon inspection.
While we understand that this is not the outcome you were hoping for, we are unfortunately unable to assist further in this matter.
Your feedback has been noted and will be shared with the relevant department for review as we continuously work to improve our customer experience and communication processes.
Best regards,
Old School SA's reply25 May 2026, 11:13
Official
Good day, Banele
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your dissatisfaction with both the product received and your overall experience with our service. We understand your frustration regarding the return outcome and apologise for any confusion caused during the communication process.
Please note that our returns and warranty assessments are conducted in line with our company policy, which unfortunately does not allow us to process returns or refunds for garments that have been worn and washed, unless a manufacturing fault can be confirmed upon inspection.
While we understand that this is not the outcome you were hoping for, we are unfortunately unable to assist further in this matter.
Your feedback has been noted and will be shared with the relevant department for review as we continuously work to improve our customer experience and communication processes.
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your dissatisfaction with both the product received and your overall experience with our service. We understand your frustration regarding the return outcome and apologise for any confusion caused during the communication process.
Please note that our returns and warranty assessments are conducted in line with our company policy, which unfortunately does not allow us to process returns or refunds for garments that have been worn and washed, unless a manufacturing fault can be confirmed upon inspection.
While we understand that this is not the outcome you were hoping for, we are unfortunately unable to assist further in this matter.
Your feedback has been noted and will be shared with the relevant department for review as we continuously work to improve our customer experience and communication processes.
Best regards,